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Market Orientation – What Is It, And How Does It Work?

Market Orientation

Most companies look to convince their target customers of the value of their products and services so as to sell the product. However, many companies use the Market Orientation technique. It is a process through which a business identifies the needs of its target customers and uses that data to create products and develop services. Learning this marketing approach can help you decide whether it suits your business or not.

In this article, you will learn about the market orientation approach, how it works for businesses, and how businesses use this technique to market their products and services. In addition to that, we will discuss the major stages of the market orientation approach. Finally, we will share with you some of the major advantages and disadvantages of market orientation. Hence, to find out more, read on through to the end of the article.

What Is Market Orientation?

According to Investopedia,

Market orientation is an approach to business that prioritizes identifying the needs and desires of consumers and creating products and services that satisfy them. Companies that have a market orientation consider the opinions and needs of their target market as a critical component of their research and development (R&D) for new products.

In this concept, the company’s focus is on identifying the needs and preferences of its customers. With those needs and preferences, the company designs and develops its products and services with the primary objective of earning profits.

In this marketing and product development strategy, the job of the business is to interact more with its customers and observe their needs and requirements. To become profitable, the business turns its focus to the preferences of the customers. The business makes use of its variety of resources to fulfill the needs of its target customers.

The businesses that use this method are also aware of their competition in the marketplace. They make use of different techniques to identify different threats. The enterprises that follow the market orientation strategy invest a lot in innovation and product development so that they keep up with the changing demands of their customers.

Read More: What Is A Venture Capitalist, And What Are Their Functions?

How Does Market Orientation Work?

How Does Market Orientation Work

Market orientation is a strategy for marketing that businesses use to focus on their customer base, and create and sell products on the needs of the customers.

According to the Wall Street Mojo,

The strategy involves analyzing and researching the customers’ requirements, concerns, and suggestions concerning the particular product or service the enterprise deals with. This way, the enterprise will be aware of the trends in customer preferences. It will enable the company to modify or design its product or services according to customer preferences.

A company that follows this strategy first does market research to find out its customer preferences. They make use of data analysis techniques to predict the desires of their customers. However, businesses that are already established and have good sales of their products use this strategy to improve their products or expand their product line. 

Apart from that, using this strategy helps businesses to address issues associated with customer retention. Today, most companies follow the market orientation approach, as it helps them understand the needs and demands of their target customers better.

What Are The Stages Of Market Orientation?

The following are the stages of the market orientation strategy:

1. Initiation

In this stage, the business identifies all the potential threats for its business which might affect it. Apart from that, the business also researches what steps to take to handle the threats.

2. Reconstitution

Here, the researchers present the plans for the initiation stage to the employees of the business. With the managers point out to the employees about what steps to follow. Here, the organization also needs to ensure that all employees are ready for the change to happen.

3. Institutionalization

Here, the organization puts the plan into action. Here, they train employees and provide them with instructions on what steps to follow. This helps the employees to follow a pattern so that the business is able to cater to the needs and demands of the customers. Here, the plank is basically executed.

4. Maintenance

In this stage, the business continues the process and meets the customer requirements and demands, as per the initial plan. Here, the business tries to ensure that the plan is effective and everyone follows it to meet the business’s goal.

What Are The Advantages And Disadvantages Of Market Orientation?

What Are The Advantages And Disadvantages Of Market Orientation

According to Indeed.com,

A market-oriented approach to business can help a company earn the trust and loyalty of its customers by showing them they’re a priority and that the business exists to serve them. It contrasts with conventional marketing, which attempts to convince customers of a product’s value while not necessarily prioritizing consumer preferences during product development.

The following are the major advantages and disadvantages of market orientation:

Advantages Of Market Orientation

Here are the advantages of market orientation:

  • It helps to increase the overall revenue.
  • The business sees an increase in the market.
  • The customers are well-connected to the company.
  • Helps in innovation and product development.
  • It helps the business to enhance its market reputation, as the customers are happy with the products and services of the company.

Disadvantages Of Market Orientation

Here are the disadvantages of market orientation:

  • Continuous change is required, as the needs of customers change with time.
  • The company invests a lot in investment.
  • Research gets difficult as it is difficult to predict the preferences of the market.

Read More: Private Equity Vs. Venture Capital: Key Differences

Final Thought

Hope this article was helpful for you to get a better idea of the market orientation approach. You can see that it is really helpful for different companies to identify the needs and demands of their target customers. This helps them in developing new products and eventually sell them. Many top businesses use these principles to expand their products and services.

Even some of the major impractical demands from consumers help businesses make decisions in the long term. Hence, market orientation helps businesses to plan for the long term. What do you think of the market orientation approach’s importance for business? Share your thoughts and opinions in the comments section below.

Read Also:

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Soumava Goswami

Inspired by The Social Network, Soumava loves to find ways to make small businesses successful – he spends most of his time analyzing case studies of successful small businesses. With 5+ years of experience in flourishing with a small MarTech company, he knows countless tricks that work in favor of small businesses. His keen interest in finance is what fuels his passion for giving the best advice for small business operations. He loves to invest his time familiarizing himself with the latest business trends and brainstorming ways to apply them. From handling customer feedback to making the right business decisions, you’ll find all the answers with him!

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In a comprehensive marketing plan, there are multiple areas of focus if one takes the marketing mix into consideration. In most cases, a company’s marketing mix is classified into 4Ps - product, placement, price, and promotion. Read More: Market Orientation – What Is It, And How Does It Work? Why Is Marketing Mix Important? According to Investopedia, “At its core, a marketing mix is focused on promoting a product or service to generate revenue for a company. On the whole, it integrates key marketing strategies that create brand awareness, build customer loyalty, and drive product sales.” Rather than running through only one marketing message, effective marketing touches on various broad ranges. This helps the brand to reach a wider audience. Furthermore, with the help of the 4Ps of marketing, it becomes easier for marketing professionals to maintain more focus on the major things that matter. It also gets easier for organizations to make more strategic decisions when they are launching a new product or revising an existing product. What Are The 4Ps Of Marketing Mix? The following are the four P classifications of the marketing mix strategy in business: 1. Product This is the product or service that the business offers to satisfy the needs and demands of customers. To market the product, the company needs to determine what differentiates it from competing products. 2. Price Here, the business needs to find out what the actual price of the product is and what the consumers are willing to pay based on the demands of the product in the market. Marketers also find out the costs based on R&D, manufacturing, marketing, and distribution so as to do cost-based pricing. 3. Placement It is also important for marketers to find out the type of product they are trying to sell to the consumers. They need to determine whether they want to categorize the product in the basic or premium category. 4. Promotion These include the forms of marketing practices the marketers are willing to employ to promote the product in the market. Here, the budget is one of the major factors to consider. In addition to that, marketing professionals also construct a message based on the previous three Ps as they try to reach their target consumers. What Are The 7Ps Of Marketing Mix? (Three More Ps) Here are the three more Ps that are also used in a business’s marketing mix: 5. People People include the employees that are interacting directly with the consumers. In such cases, a business might consider showcasing a positive company culture, which becomes a part of their brand strategy. Many companies also include customer relationship management to increase customer loyalty. 6. Physical Evidence Physical evidence might include the packaging of the product, as well as the structure and layout of the physical store. This is done to create a strong impression on the customers. 7. Process Here, the marketers identify areas from the standpoint of logistics so as to ensure that customers are provided with a seamless experience of the product or service. Other Helpful Marketing Tools According to Investopedia, “Not all marketing is product-focused. Customer service businesses are fundamentally different than those based primarily on physical products, so they often will take a consumer-centric approach that incorporates additional elements to address their unique needs.” In addition to all the seven Ps, marketers also consider some other elements in their marketing strategies. Some of them include furniture, signage, and layout. In addition to that, marketers also study the needs and demands of customers (both present and future possibilities). To do this, they get feedback from customers and define the type of feedback. Read More: Market Cannibalization – Definition, How Does It Work, Example, And More Wrapping Up The marketing mix is one of the most essential requirements for a brand if it wants to successfully promote its products and services in the marketplace. As per the strategy, companies make use of four Ps, namely, product, price, placement, and promotion. The ultimate goal of working with a marketing mix is to generate more sales for the business. In addition to the four Ps, in some cases, three more approaches are integrated, namely, people, process, and physical evidence. This is done to reinforce a marketing strategy that is more centered on customers. Do you have any more information to offer related to the marketing mix? Share your information with us in the comments section below. Read Also: Marketing Campaigns: How To Do It? – Steps To Follow What Is A Venture Capitalist, And What Are Their Functions? 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