Important Considerations For Employing A Veteran Or Active-Duty Service Member
Employing former members of the armed forces is one of the most time-consuming and difficult issues faced by any firm.
When the standard inquiry, “could you please tell me about yourself?” is posed to you, what do you say? It’s easy to jump to a conclusion when a candidate says they only have one skill to offer, but resist the urge to do so.
Yet, there is a separate set of regulations that must be complied with when employing former members of the armed forces. When you hire someone who has served in the military, you need to look into the following factors first.
Their Past Experience
The history of the person you are considering hiring is an essential aspect of their profile that needs to be investigated by you. Military personnel is frequently put in challenging situations that call for skill sets that are distinct from those required of civilian employees.
Make sure to do research on them first to find out what else they have learned over the years and determine whether or not it may be applied to the requirements of your organization. Check out this website to verify if they really did serve in the military as they claim they did.
The Driving Force Behind It
One thing that all branches of the armed forces have in common is that their members are highly driven people. They are prepared to uproot themselves and leave behind their family in order to serve their country. Yet, this motivation, while wonderful in certain circumstances, can be a negative thing if it is not channeled toward the accomplishment of the appropriate objectives.
Be sure to recruit someone who will work hard to achieve the goals of the firm, rather than just their own personal aspirations. This is not something that can be taught; rather, it is something that comes with age and experience. Someone who has been in a war or another circumstance that involves warfare is likely to have the level of maturity necessary to comprehend what makes a strong leader or manager of people.
The Priorities That They Have
When evaluating potential candidates with a background in the military, one issue that is frequently overlooked is whether or not they have strong priorities. You have to keep in mind at all times and in every situation that these individuals battle on a daily basis for a cause that is greater than themselves. Because it is their mission to protect and serve, they are sometimes more self-centered than other candidates because of the nature of their work.
Their Capabilities in Communicating
A strong ability to communicate is one of the most desirable skills for practically any employer. Also included in this category are businesses that recruit former service members. Given that personnel who have served in the armed forces have a good start in terms of this skill; yet, it is still something that may be improved even further.
Businesses require employees who are skilled in communication since it will be simpler for employees to seek assistance or exchange information when it is required. When you sign a contract with the individual you are considering hiring, it is important to find out how they communicate with the members of the team and whether or not they are capable of doing so effectively.
Their Capabilities as a Leader
When employing someone who has been in the military, leadership abilities are typically one of the last things that people consider. This is mainly due to the fact that they are aware that leadership abilities can only be perfected after being honed via a combination of training and experience. But, the fact of the matter is that this is not something that should be taken lightly at all.
A person who demonstrates strong leadership via the choices they make and the actions they take will almost certainly be able to pass on their managerial expertise to others who work for them. It is essential to evaluate the level of a person’s leadership ability by monitoring them in a variety of settings, not simply during training or even while they are serving in the military.
In this manner, you will be able to ensure that the individual is not merely a leader in name only, but rather, one who has the propensity and aptitude to become an excellent manager once they are hired by your organization.
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The Civil Rights Movement And Its Legacy The Civil Rights movement in the 1950s and 1960s is one of the most important chapters in black history. It marks a seismic shift in the struggle for equality among all races. Figures like Martin Luther King Jr., Rosa Parks, and Malcolm X became symbols of resistance and change. Their fight for civil rights brought about quite an important change in the legislation, including that of the Voting Rights Act of 1965 and the Civil Rights Act of 1964, which sought to dismantle institutionalized racial segregation and discrimination. These victories were not just triumphs for Black Americans but were catalysts for a broader human rights movement across the globe. Cultural Influence And Expression Black history has profoundly influenced modern culture, particularly in music, literature, art, and fashion. From the Harlem Renaissance to the rise of hip-hop and beyond, African American culture has been a driving force in shaping global cultural trends. Black artists, musicians, and writers have used their platforms to express their history, struggles, and hopes, influencing generations and sparking important conversations about race, identity, and justice. Economic Contributions And Challenges The economic impact of Black history is a story of both significant contributions and ongoing challenges. African Americans have played a crucial role in building the nation's wealth and infrastructure, yet they have often been denied equitable access to economic opportunities. Today, initiatives that support Black-owned businesses and address economic disparities are essential in continuing the legacy of Black entrepreneurship and resilience. Political Impact And Advocacy Black history has significantly influenced American politics. The struggle for civil rights helped to reshape the political landscape, leading to greater representation of African Americans in political offices and a reevaluation of policies regarding equality and justice. This political awakening continues to influence policies on education, criminal justice reform, and voting rights, among other issues. Education And The Ongoing Struggle For Equality The impact of Black history on education has been profound. Efforts to include Black history in educational curricula have been crucial in providing a more accurate and comprehensive understanding of American history. This inclusion not only educates about the past but also inspires future generations to continue the work towards equality and justice. Education For African American Children We all know that black history in America is baked with the fire of repression, oppression, and persecution. The students representing the African American lineage did not receive the education like their whiter counterparts until the Civil War. During that time, the students were kept backward by organized efforts. The educational institutions that governed the structure in America did not cater to the requirements of this oppressed section. Segregation When the social education programs were created, African Americans began to take advantage of the free public schools. But the distinctions based on race and color did not end there. According to a study, it was revealed that in the South of America, almost 90% of American institutions segregated blacks from whites. Segregation based on color and race was indeed one of the major problematic areas that society had to tackle. Funding Issues Another major reason, or, say, a problem that was quite pronounced during that time, was the funding issue. Reports galore tell the fact that there has been an imbalance in allocating the financial resources for the education institutions designed mainly for blacks. The lack of funding was the first step to the discrimination. Experts opined that this unwritten policy stopped black students from getting the knowledge and skills which is necessary to stand shoulder-to-shoulder with their white counterparts. In a way, efforts to bring equality were due among the US black population. Other Challenges For The African Student There were diverse challenges for the African American students. The challenge existed in and out of the classrooms and the support for education in African homes. Even many years after the independence, the African communities in America did not realize the need for higher education. It drew them backward because many of them did not see education rights as an advantage. Moreover, the Southern states in America had teh legal and the policy components, which proved to be a major blow to them. It failed to convince them of the need for education. Global Resonance And Solidarity The struggles and achievements of Black Americans have resonated globally, influencing liberation movements in other parts of the world. The fight against apartheid in South Africa, for instance, found inspiration and solidarity in the American civil rights movement. This global impact underscores the universal relevance of Black history in the fight against racial oppression. As we reflect on Black history and its impact on modern society, it becomes evident that this history is not just a chapter from the past; it is an ongoing narrative that continues to shape our present and future. At Blackmerch, we offer apparel that celebrates this rich history, not only as a tribute to the past but as a commitment to the future. Conclusion Black history teaches us resilience in the face of adversity, the power of collective action, and the importance of continuing the fight for justice and equality. 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It can also help businesses reduce costs associated with poor performance, including lost sales, negative customer feedback, and decreased employee engagement. Here's how to evaluate call center agent performance and some practical strategies and techniques you can use to improve it. How To Evaluate Call Center Agent Performance By regularly measuring call center agent performance, you can identify areas for improvement and evaluate the effectiveness of your agent training and coaching programs. Here are the most common call center metrics and KPIs that either directly or indirectly indicate how well your agents are performing: Customer Satisfaction Score (CSAT) is a measure of customer satisfaction with the service provided by call center agents. It is usually measured through surveys or questionnaires. Net Promoter Score (NPS) measures customer loyalty and satisfaction through surveys by asking customers to rate how likely they are to recommend the company to others on a scale of 0-10 based on their experience with the agent. First Call Resolution (FCR) – the percentage of calls resolved on the first attempt. A high FCR rate means that agents are able to resolve customer queries quickly, which results in higher customer satisfaction. Average Handle Time (AHT) – the average amount of time it takes an agent to handle customer calls. A low AHT indicates that agents are efficient in resolving customer queries, while a high AHT may indicate that agents require additional training. Call Quality Score (CQS) measures the effectiveness and performance of agents, including factors such as agent tone of voice, clarity of communication, and adherence to call scripts. Service Level measures the percentage of calls answered by agents within a specified timeframe. Agent Adherence to Schedule measures how closely agents adhere to their assigned schedules. This metric is important because it indicates how effectively agents are managing their time and meeting their performance targets. Using schedule rotation generators can help optimize shift planning, ensuring fair workload distribution and reducing scheduling conflicts. These tools automate shift rotations based on agent availability, peak call times, and business needs, ultimately improving adherence and overall efficiency. Sales Metrics: these are important to evaluating the performance of outbound call center agents involved in outbound sales and may include metrics like Sales Conversion Rate and Sales per Hour. How To Improve Call Center Agent Performance 1. Invest in Continuous Training Training doesn’t end with the agent onboarding process. Continuous training ensures agents are developing and improving their skills, have deep knowledge of the products or services the company offers, and are able to effectively deal with customer complaints and other challenging interactions. That enables them to handle customer queries effectively and improves customer satisfaction. 2. Leverage Call Center Technology Implementing Interactive Voice Response (IVR) and intelligent call routing (like skill-based routing) can significantly improve agent performance and efficiency and ensure incoming calls are always routed to the most suitable agents without having to transfer them to different agents or departments. Real-time call monitoring and call recording are also helpful features of contact center solutions such as VoiceSpin that can be used to evaluate and enhance agent performance. 3. Provide Feedback and Regular Coaching Providing agents with regular constructive feedback and performance reviews can help them identify their weaknesses and strengths and take timely corrective measures to improve their efficiency. This can be done through conducting regular one-on-one meetings and individual coaching sessions. 4. Set Achievable Goals and Targets Setting achievable, realistic goals and targets can motivate agents to perform better. Agents should also be involved in the goal-setting process to ensure that their personal objectives align with the company's objectives. Call center managers should regularly monitor each agent’s progress toward their goals and provide support where necessary. 5. Use Gamification Techniques Gamification is a powerful method employed in call centers to engage agents and enhance their performance. Call center managers can use gamification techniques such as performance dashboards, leaderboards, badges and rewards, and training and collaboration games to encourage healthy competition and boost agent productivity. 6. Foster a Positive Work Environment Creating a positive work environment and a supportive, employee-first corporate culture is critical to improving agent performance. Call center managers should foster a culture of open communication, provide support and guidance to their agents, promote teamwork and collaboration, and help agents maintain a healthy work-life balance and mental well-being. 7. Recognize and Reward Outstanding Performance Recognizing and rewarding outstanding performance can motivate agents, improve their engagement and morale, and encourage them to demonstrate even better performance. You can do it by offering bonuses, career advancement opportunities, or non-monetary rewards like public recognition. 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You'll want to select outdoor restaurant furniture that is both durable and stylish, ensuring that it blends harmoniously into the aesthetic of your surroundings. Consider materials like teak, aluminum, stone-look surfaces, and powder-coated metals for their heartiness and eye-catching flair. This way, you have enough seating for everyone in a fashionable package that won't require frequent replacing. Consider adding some fun and unique touches to your outdoor restaurant furniture, such as colorful cushions or umbrellas Furniture with bright and colorful cushions or umbrellas can offer more vivid vibrancy, as well as provide guests with a fun and unique experience they won't easily forget. Of course, when selecting such accessories, it's also important to ensure that any pieces you choose are both durable and long-lasting – the last thing you want is for the unexpected to ruin any portion of the atmosphere or decor! 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