A Physical Shop Or Online Store: What Is Better For Business?

There was a time when having a brick-and-mortar store was essential for anyone in business. To gain the trust of customers, it was imperative to invest in a physical store. However, things have changed a lot post-Covid-19 pandemic.
Due to the epidemic disease and the lockdown, brick-and-mortar stores across the globe took a massive hit. In such trying times, online stores saw a massive boom. E-commerce websites like Amazon made record sales and subsequently, revenue. It was then businesses started digitizing.
Are you looking to set up your own business? What do you have in mind? Are you going to set up a brick-and-mortar store? Or would you like to have an online store? Perhaps, a website or a social media page? In this article today, we’re going to check out the pros and cons of physical shops and online stores. Hopefully, it will help you make the right decision.
Pros And Cons Of Online Store
As mentioned earlier, a lot of things have changed in the last two years. Most people now prefer buying things online. They order stuff online and get it delivered to their doorstep. It helps save people time and energy. An online store is all about user convenience. The more convenience you provide to your customers, the more they’ll shop at your store and the higher would be your revenue. It’s as simple as that.
Not to mention, running an online store is easier than having a brick-and-mortar store. It doesn’t require you to hire a lot of people. Instead, you invest in a website, a web designer (which is a one-time expense), and a VPS hosting service that keeps your website functional as well as payment gateways.
Yes, incorporating a payment gateway into your website is a must when running an online store. Providing your customers with simple payment methods like credit or debit card payments, Apple Pay, and Payoneer can make them happily shop at your store. Also, don’t forget to collaborate with a logistics company as getting the order delivered is also the responsibility of the online store.
The only problem with an online store is the management of finances. It’s not easy keeping a record of everything when it’s all online. Also, many people question your credibility in case you don’t have a physical address. It is something that often affects your sales. In other words, it takes some time to establish yourself as an online store and to make people start believing in your brand.
Moreover, having a customer service department is a must when running an online store, and that too, with 24/7 availability like Amazon. If anything, it will help you gain your potential customer’s trust. When they’ll know that you’re available to address their concerns, they’ll shop more and more at your store.
Pros And Cons Of A Physical Store
Indeed, all the brick-and-mortar stores now have online stores as well but that doesn’t mean having a brick-and-mortar store is of no use. A brick-and-mortar is a must if you wish to gain your customers’ trust. They’ll know that you’re available to address their problems, so they’ll keep shopping at your brand.
Besides that, many people prefer checking out things in person before investing in them. It is especially correct for fashion retailers and tech companies. Nobody wants to take chances with electronic gadgets, appliances, or clothes. Thus, people prefer trying them out before buying them. Well, it’s fair. After all, you’re spending your hard-earned money on all these things.
However, one problem is that a brick-and-mortar store could be very expensive. In fact, it’s like an additional expense. It starts from renting a space to getting it designed and decorated and hiring employees. Not to mention, the monthly bills and salaries. Therefore, it isn’t a smart option for a small business or anyone who’s struggling with revenue.
On the other hand, it does save you some money on customer service. You don’t have to hire people for 24/7 customer service. Simply add your working hours on your website or store billboard and let your customers know what time you’ll be able to take their questions and address their concerns. The great thing is that it won’t affect your business in any way.
The Takeaway
Both physical shops and online stores have different pros and cons. For established businesses with great revenues, it’s advisable to have both a physical and an online store. On the other hand, for small businesses or companies who are struggling with revenue and growth, it’s best to stick to an online store and not have a brick-and-mortar store for some time.
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Abdul Aziz Mondal
Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.
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Top 12 Employee Retention Strategies You Need To Learn In 2024
Having a stable business is one of the major factors that leads a business toward success. One of the major aspects that ensure the stability of an organization is the rate of employee retention. Basically, an organization can hold onto its workforce so that it does not result in employee turnover. Learning employee retention strategies is important for businesses to limit employee turnover. In this article, you will learn about some of the best employee retention strategies that you can use to limit employee turnover. However, before that, this article will also show you the importance of having employee retention strategies in place. Furthermore, you will also get a full explanation of each of the strategies. Hence, to learn more, read on through to the end of the article. Importance Of Having Employee Retention Strategies In the last two years, millions of employees from across the world have left the workplace. There have been different explanations for this workplace exodus, not only in the US but also across the world. However, multiple reports indicate that this happened due to a lack of career advancement options, inadequate salaries, poor management, limited work-life balance, and other reasons. This happened especially after the COVID-19 pandemic, and the phenomenon is known as the Great Resignation. According to the Forbes Advisor, “As employees decide what’s right for them, employers are having to reconsider what actually makes their company worth working for. If you feel like your business may be at risk of losing top talent, or you have already begun losing your best workers to the Great Resignation, it is probably time to consider some employee retention strategies.” Hence, it is important for business organizations to work on increasing employee retention. To retain more employees, you will need to learn a few strategies. Once you properly implement those strategies, you will be able to stop employee turnover by a lot. If you can retain your employees, you will have a low employee attrition rate. On the other hand, a high employee attrition rate will create major strains in the organization's business operations. Hence, it is essential for businesses to have a strong employee retention program. To work on employee retention, you will need to have a good understanding of the diverse needs and demands of your employees. Some of the major things that employees care about in a job are growth opportunities, good pay, and better management. 12 Useful Employee Retention Strategies You Can Implement According to Upwork, “Workers are the heart of any company, and employee turnover can be costly, disrupt day-to-day business operations, and negatively impact worker morale and an organization’s employer brand. Key benefits of employee retention include reduced hiring and training costs, increased productivity, stronger company culture and morale, better customer service, and improved business outcomes.” If you minimize employee turnover in your organization, you will not only be able to save time and money but also have a better work environment and productivity. Although it is natural for companies to face turnover at some times, ensuring a high rate of employee retention can have a variety of benefits. One of the major benefits is the improvement of employee morale, which helps in creating a better work culture. The following are some of the major employee retention strategies that you need to implement in your organization to prevent employee turnover: 1. Planning For Employee Growth And Improvement All employees look for clear and structured career pathways when they apply for jobs. This is because having a structured career will ensure better growth opportunities for employees. Hence, you will need to provide your employees with systematic and structured growth trajectories. This will also enable your employees to engage more with the company. Thereby, you can also ensure the employee’s loyalty. Having a structured career opportunity will provide clarity in the mind of an employee and provide the employee with direction and a sense of purpose. This will further ensure job satisfaction and higher commitment in the employee. If employees get more clarity on the path of advancement, it gives them the motivation to contribute to the organization and excel in the workplace. 2. Do Not Overmanage Overmanagement is one of the major reasons behind the Great Resignation phenomenon. Hence, companies should try to move away from overmanagement. If you have too much oversight on your employees, it will decrease the creativity and morale of the workplace. This also affects the decision-making capabilities of the employees. Hence, it will result in lower job satisfaction and higher employee turnover. However, you must also not grant too much freedom to employees. Nevertheless, you must trust the employees and allow them to take ownership and work innovatively. Once you do so, you will be able to engage your employees better. This will result in higher productivity and will also make the employees take responsibility. Thereby, it further ensures higher loyalty from employees towards the organization. 3. Maintain A Positive Work Culture The Forbes Advisor explains - “Developing a great company culture may involve implementing many of the retention strategies detailed in this list. These efforts might include rewarding your employees not just for success but for effort, creating a meaningful mission for your company and involving your employees in creative decision making about the present and future of your organization’s mission.” Maintaining a positive work culture is one of the major aspects of employee retention. You will also need to ensure that your organization provides employees with a healthy and supportive workplace. This will result in better commitment from employees and ensure employee loyalty. Hence, you must always strive to create an inclusive and engaging workplace culture that goes well with the values and aspirations of the workplace. Some of the places you can work on include: Diversity in the workplace Fair treatment of all Maintaining a collaborative atmosphere Attracting and retaining top talents in the organization 4. Ensuring Organizational Fit Just because someone possesses the skills and expertise that you are looking for does not mean that person can become a part of your company culture. You cannot just fit anyone into your existing team who does not share the cultural values of the organization. Here, you will need to focus on hiring people that are culturally fit for your organization. This will ensure long-term employee retention. Furthermore, ensuring cultural fit into your organization can also help employees mix well with the team. It will also help make others comfortable and help get your productivity on track. Hiring is one of the major aspects that ensure employee retention. 5. Offer AI Training To Employees The use of artificial intelligence has already started in different industries. Hence, the faster you integrate AI with your business operations, the better it is for the future of your business. Therefore, you must ensure the integration of AI in the training and development programs of employees. Thus, your employees will also gain from advanced and personalized training programs. You will need to make sure that the programs are tailored for your employees accordingly. Here, you must utilize AI's ability to analyze and provide solutions faster. This will further enable your employees to improve with time and stay updated with the usage of AI. 6. Skill And Career Development For Employees Most employees believe that professional development at work is one of the key things for career growth. Hence, you will need to make sure that your employees get the opportunity to learn, develop, and advance with the rising needs of the organization and the market. This will ensure upskilling in your employees and also enable your organization to stay in the game for the long run. You will need to encourage and facilitate continuous development in employees and aid them in their personal growth. This will not only boost the collective efficiency of the employees but will also ensure their versatility. 7. Maintaining Employee Trust If you do not trust your employees, and your employees do not trust you, it will create an unstable atmosphere in the organization. Maintaining trust is the bedrock of any organization and helps in ensuring a positive atmosphere in the workplace. Furthermore, you can also ensure transparency, mutual respect, and communication at the workplace. You will also need to value your employees by listening to them. Here, an article on Coursera adds - “Employees feel more valued and tend to stay at companies that provide regular feedback on their work performance. On the other hand, employees also tend to stay at companies that allow them to give feedback to leadership.” 8. Offering Recognition To Employees Recognizing the performances of employees and rewarding them accordingly will ensure better employee retention. Furthermore, if your employees feel valued, they will also try to work harder and be more productive. However, the sad part is that most employees feel that they did not receive enough recognition and rewards. Offer both social and financial recognition to employees and provide them with perks and paid time off. Also, make sure that you reward your employees not only for results but also for their efforts. This way, you can ensure that although a project might not be fully successful, the effort is what is worth noticing. 9. Taking Care Of Work-Life Balance One of the major ways you can reduce work-life balance for employees is to create a flexible work environment and reduce their hours. Here, you will need to maintain the working hours in such a way that employees are able to manage their work and personal commitments effectively. This will also help demonstrate that you understand the diverse needs and demands of the workforce and commit to the well-being of employees. Such approaches should be a major part of your employee retention strategies. A great way to ensure work-life balance in employees is to allow remote work. This will allow employees to spend more time at home. 10. Offering A Competitive Salary Remuneration is one of the major aspects that help an organization in attracting top talents. Furthermore, it also influences an employee’s stay or departure from the company. Also, it will help you convey that the company recognizes and values the contribution of employees. Here, you will need to enhance overall compensation packages. If you take such financial initiatives, you can thus demonstrate that the company invests in the success and well-being of employees. Here, it is not just about numbers. It shows that the company respects and appreciates its workforce. Financial stability and growth are major aspects of an employee’s career. 11. Offering Employee Benefits Upwork.com also adds - “Pay is only one piece of a comprehensive benefits package. Benefits may also include paid time off (vacation, sick, public holidays, and family leave), opportunities for remote work and flexible hours, health insurance, life insurance, retirement plans, performance bonuses, profit sharing, wellness stipends, and mental health resources.” Such additional benefits are extremely important and also add to the key aspects of employee retention strategies. You will need to show that the company benefits extend beyond the immediate monetary gain. Furthermore, it also reflects the company’s commitment to the long-term security and well-being of employees. 12. Allowing Remote/ Hybrid Work Environment Although many companies are calling back employees to offices, remote work still plays a major role in employee retention. This is because remote work offers employees the flexibility of work and, thereby, higher job satisfaction. Furthermore, it also shows that the company trusts its employees and grants them autonomy. Apart from that, such steps also help the company to focus on the diverse needs of employees. As a result, it also helps businesses keep content and efficient employees that work for the betterment of the organization. Summing Up Hope this article was helpful for you in learning about some helpful employee retention strategies. If you want to prevent employee turnover and retain employees, you must use these strategies for growth. Furthermore, this will also ensure that your company respects the needs and demands of employees. Do you have further inputs to add to employee retention strategies? Consider sharing them with us in the comments section below. For More Business Related Articles Click Below!! FOB vs CIF: What Are The Differences? 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