Enterprise

Freshworks – Best Features, Pricing, Pros, And Cons: Let’s Discuss

Freshworks

Freshworks offers you a CRM that helps to streamline your sales and customer service management. The best part is that you will not need to break the bank to do so. The CRM system comes with a variety of useful features as well as other software systems from the brand, which can be integrated easily with the system. Furthermore, it is one of the such CRM options that come with a variety of customization options as well.

In this article, you will learn about the major products of Freshworks, along with a brief overview of Freshworks’ services. Then we will provide you with the pricing of the Freshworks CRM. Next, we will discuss the major features of the CRM system from which you can benefit.

Finally, you will learn why the Freshworks CRM is a great option for your business, followed by some pros and cons of the software system. Hence, to learn more about this software system, read on through to the end of the article.

Freshworks Products – A Brief Overview  

Freshworks Products – A Brief Overview

Freshworks is a brand that comes with three different categories of products – Customer Service Products, IT Service Products, and CRM Products. The major CRM software from Freshworks is Freshsales.

According to Forbes.com,

Freshsales is an all-in-one solution providing unified sales, marketing, chat and telephone capabilities. The Freshsales CRM works on a browser or mobile app, making it easy to reference or add to your contacts wherever you are. It’s also a fully customizable app, so you can change your dashboards to suit how you view your contacts or data.”

Customer Service Products include Freshchat, Freshdesk Support Desk, Freshdesk Omnichannel, Freshdesk Contact Center, and Freshdesk Customer Success.

IT Services Products include Freshservice for IT and service management, and Freshservice for Business Teams, for better-streamlining business processes.

CRM Services include Freshsales and Freshsales Suite for the management of sales services and Freshmarketer for marketing and lead management. All the customer services products and the IT services products are included with the CRM services.

Freshworks – What Is The Pricing?  

Freshworks – What Is The Pricing

One of the best things about the Freshworks CRM (Freshsales) is that there are three different plans based on the type of user that needs to work on the CRM. Here are the plans and their respective pricing:

PlansPricing
Free PlanNo payment (for up to three users only)
Growth$15 per user per month (annual billing)
Pro$39 per user per month (annual billing)

Furthermore, there is an ‘Enterprise’ plan that is designed for larger businesses, having complex sales processes and lead management needs. This plan is for businesses that deal with higher volumes of sales. The features, customization options, control, and governance are many. There are other controls as well, which are extremely helpful for businesses. Moreover, you can also include many add-ons with Enterprise as well.

Freshworks CRM – What Are The Major Features Of Freshsales?  

Freshworks CRM – What Are The Major Features Of Freshsales

According to the official website,

Freshsales leverages customer data in ways that help you personalize engagement, shorten the sales cycle, and focus on the leads most likely to sign on the dotted line. All automated, and powered by brilliant AI-driven insights.”

Once you do Freshworks login into Freshsales, you will be greeted with an extremely useful and customizable dashboard. However, one of the best features about it is the fact that it is easy to use and simple at the same time. Here are the major features of Freshsales that you need to know about:

  • There are an ample number of customization features that helps the Freshsales CRM fit your business in the right manner.
  • The automation system can help in enhancing the productivity of the organization.
  • With its multichannel communication systems, Freshsales can help better manage your customer relationships.
  • With various sections that give you the view of customers, you can bring all the internal teams of your business along a single and shared view of the data associated with customers.
  • With automated workflows, end-to-end personalization, behavioral segmentation, and more, you will be able to automate your marketing processes.
  • The introduction of AI also makes things easier for you by providing you with helpful reports and insights.

Why Can Freshworks Be A Great Addition To Your Business?  

Why Can Freshworks Be A Great Addition To Your Business

Being one of the best lead management software options, Freshsales is a great option for growing your business.

Forbes.com, in its review of Freshsales, rightly puts it,

Freshsales is an easy-to-use CRM tool that’s priced low enough for small startups that need to budget wisely. The free plan is a great entry-level tool and as your business grows, you can upgrade to one of the paid plans for more usability.”

Apart from that, if you want to do more collaboration, you can also integrate Freshsales with all the other software systems present in Freshworks.

What Are The Pros And Cons Of Freshworks CRM Freshsales?  

Pros And Cons

The following are some of the most essential pros and cons about Freshsales that you need to know before you make a purchase:

Pros Of Freshsales  

Here are the major pros of Freshsales:

  • There is a free plan which you can use perpetually.
  • The paid plans of Freshsales are affordable as well.
  • You will get to use the chat, email, and phone features on all the plans.
  • All the paid plans contain an AI-powered lead-scoring feature.
  • There are many automation options available with Freshsales as well.
  • There are customization options in the dashboards and reports as well.

Cons Of Freshsales  

The following are the Freshsales cons that you must consider before you make a purchase:

  • Customer support is lacking and needs to be upgraded.
  • In some cases, Freshsales customer support only works on weekdays.
  • The free plan does not contain any reports.

Final Thoughts  

Hope this article was helpful for you in getting a better idea of Freshsales CRM, which is one of the major software systems produced by Freshworks. The best thing about this software system is the fact that many features are available for free. However, if you are looking for advanced features, you must consider subscribing to the paid plans. What do you think about Freshsales? Share your reviews about the software in the comments section below.

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Soumava Goswami

Inspired by The Social Network, Soumava loves to find ways to make small businesses successful – he spends most of his time analyzing case studies of successful small businesses. With 5+ years of experience in flourishing with a small MarTech company, he knows countless tricks that work in favor of small businesses. His keen interest in finance is what fuels his passion for giving the best advice for small business operations. He loves to invest his time familiarizing himself with the latest business trends and brainstorming ways to apply them. From handling customer feedback to making the right business decisions, you’ll find all the answers with him!

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Pipedrive Review 2023: Features, Pros & Cons, And Alternatives

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To manage leads, you will also need to get access to simple software-based tools that help you to maintain the client database and sales lead. According to an article on ActiveCampaign.com, “At its core, lead management software is a digital hub that consolidates and organizes all lead-related information. The software collects and stores valuable data about leads, including contact details, demographics, and interaction history.” Lead management software allows your business to find and get leads from different sources, including landing pages, website forms, social media platforms, and other platforms where marketing is possible. With such software, you will also be able to score leads and increase your prospects. Lead Management Software Vs CRM: What Is The Difference?   While lead management software allows you to collect data, identify prospects, and close deals on sales, CRM software is helpful when you already have an existing customer base. In the latter system, you can consider the sales approach only if you have a database of customers. However, there are many new Lead management CRM software options available that allow you to do both jobs, including lead management and customer relationship management. According to SoftwareTestingHelp.com, “Certain software tools combine the services of lead management and CRM as the former leads to later, but CRM can never be a part of lead management. Lead Management vs. CRM is similar to Prospective Customers vs. Existing Customers.” Lead management software, as well as CRM software, provides you with a lot of benefits. It empowers you to find, capture, convert, and track leads in the best way possible. You can make your lead management processes much more effective with the help of such software systems and hence increase the chances of converting your leads into purchasing customers. 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Hatchbuck Hatchbuck is a CRM software that also offers you lead management options. The great thing about this software is that it is easy to use and does not require any learning curve. According to MotleyFool.com, “The solution offers an abundance of marketing and sales automation at a relatively low price, which makes Hatchbuck a great first system for small business marketing professionals and more novice marketing technology users.” Final Thoughts  If you are looking for useful and long-term lead management software, you must choose from the options above. Hope this article was helpful to you in giving you a better idea of which software systems to purchase. Do you know of other great software for lead management? Share your views with us in the comments section below.

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CRM software Monday: Features, Price, Pros & Cons of Monday Sales CRM

If your company is looking for the best lead generation tool, then you can try the CRM software Monday.  The robust features for lead generation from different sources, nurturing them, and the highly customizable CRM tools by Monday are favored by different industry specialists. The dashboard has a perfect mix of different tools and columns users can utilize to categorize and manage leads under leads, qualified leads, and disqualified leads. The automation tech offered by Monday CRM also saves time. If you have a small business and you are thinking of using CRM software for better lead generation, nurturing, and conversion, then this is the tool you must use. But, before you use the CRM software Monday, here is a simple review you must go through. About CRM Software Monday It is time to say goodbye to the multiple makeshift tools you have been using for project management, lead management, and the like. 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Pros   The Monday CRM is built for team efforts. You can use it with other team members, and the platform is suited for multiple users. All the users can have editing access to a list. Remote teams will have a good time working with the Monday CRM thanks to the messaging features integrated here for the team members to communicate. Users have a great tracking feature for different necessary metrics. The visual boards incorporated in the platform come with different color codes and elements, allowing users to grasp some information with a quick glance. The tool offers a great communication tool helping easily invite the guests and view the boards and the timelines. This goes for both internal and partners from outside the business. While doing so, the software also prevents any possible breach that could potentially leak valuable information. Cons The app does not have enough third-party integration, according to some of the users. Some users think there could be more options for third-party integration. Per-user pricing plan may limit the number of people who can use the platform. When adding more users and using the complete collaboration tools and permissions within the platform can cost users more. The time and expenses are difficult to track using the CRM software Monday. Some have difficulty measuring how much time each project takes on Monday. Also, there is no Gantt chart; there is also no additional option to add the Gantt chart. New users might find the dashboard too overwhelming, with too many features and tools unorganized and cluttered. CRM Software Monday Pricing The Monday CRM has four different pricing plans – basic, standard, pro, and enterprise – you can choose from. The basic plan starts with a per-person plan of $10 per month. The total package costs $30 per month and is billed annually. You can also opt for the $14 per month standard that costs $42 per month and is billed annually. The pro plan costs $24 per seat and costs $72 per month (billed annually).  You need to contact their enterprise-level plan, but that will require you to contact their sales team. CRM Software Monday Alternatives Here are some alternativs to Monday CRM software. Small businesses looking for an alternative option can opt for these as well -- Salesforce Sales Cloud Salesforce Sales Cloud CRM is one of the best in class among CRM software. It is a great alternative to Monday CRM software. It includes features like - Reporting - joined reports, filters, and history tracking. Permission - unlimited permissions and user roles. Sandboxes - 100 developer sandboxes Territory Management - Large organizations with multiple sales departments can use Territory management. Sales automation - The sales cloud has sales automation. More so, there are more features like real-time analytics, integrations, and more. The different levels of pricing points include Starter (at $25/user/month), Professional ($75/user/month), Lightning Professional ($80 /user/month) HubSpot Sales Hub Hubspot is one of the industry leaders when it comes to inbound marketing. It includes all the features you would need in CRM software. Generate leads Track sales & leads Build customer relationships Automate marketing tasks Attract visitors This is one of the best Monday CRM alternatives and one of the best software for operations, content management, marketing, sales, and customer services. However, Hubspot might be a little tough on the budget for small businesses. The Starter pack costs $45 per month, while the Professional package costs $1600 per month. The Enterprise package takes it a bit further and costs $4999.99 per month. Zoho CRM Small businesses and enterprises looking for budget-friendly CRM software can opt for Zoho. It is doubtlessly one of the best alternatives when it comes to pricing. Besides, Zoho fulfills different CRM-related needs of a business seamlessly. Some of their features include - Sales forecasting Sales analytics Email tracking & automation Mass emailing & tracking Custom CRM integrations Custom CRM automation Zoho is popular around the world. What’s more, they have a free edition allowing small firms to use it with up to three users. Additionally, the Standard edition starts from a $14/user/month price point. The Professional edition costs $23/user/month. The Enterprise edition costs $480 per year. ClickUp Another great alternative to Monday CRM is ClicUp. This CRM software comes with a clear idea of collaboration. ClickUp is one of the common productivity platforms that allow teams to collaborate on projects that require multiple teams to crossover. It offers a free plan with limited levels of features. But the contact management on this CRM is unquestionably good. The paid version with unlimited features starts at $5/month/member. The Business package costs $19/month/user annually. Pipedrive Another good alternative to Monday CRM is Pipedrive. It is one of the best CRM solutions with a plethora of features like – Contact & account management Task & activity management Opportunity & pipeline management Product & price list management Quote & order management Territory & quota management Lead capture The average pricing for this CRM software is $14.90/user per month. Read More: StashFin Personal Loan Review – Interest Rates, Loan Amount, Eligibility, And More Bottom Line Sales teams that are trying to streamline their sales processes and reach their goals can use the CRM software Monday. However, you must take the pros, cons, use cases, and pricing plans into account before making your buying decisions. I hope that this article was helpful. However, if you want us to answer any of your queries related to this topic, please reach out through the comment section. 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