How To Guide

How To Improve Call Center Agent Performance

Arnab Dey

How To Guide

Published on: Mar 02, 2023 Last Updated on: Apr 14, 2025

In today’s highly competitive business environment, delivering outstanding customer service is critical to maintaining customer loyalty and satisfaction.

Call centers play a vital role in a brand’s customer care strategy, serving as the primary point of contact for customers to reach out to brands whenever they have questions or issues.

However, to provide a positive customer experience, call center agents must possess the necessary soft skills and knowledge to effectively handle incoming customer calls. That is why it’s important for call centers to consistently measure and improve agent performance.

The Importance Of Improving Call Center Agent Performance

Regardless of how great your products or services are, customers often make purchasing decisions based on how well they feel they are being treated by the company’s representatives.

This is why improving agent performance is essential to meeting customer expectations and maintaining high levels of customer satisfaction. It can also help businesses reduce costs associated with poor performance, including lost sales, negative customer feedback, and decreased employee engagement.

Here’s how to evaluate call center agent performance and some practical strategies and techniques you can use to improve it.

How To Evaluate Call Center Agent Performance

By regularly measuring call center agent performance, you can identify areas for improvement and evaluate the effectiveness of your agent training and coaching programs. Here are the most common call center metrics and KPIs that either directly or indirectly indicate how well your agents are performing:

Customer Satisfaction Score (CSAT) is a measure of customer satisfaction with the service provided by call center agents. It is usually measured through surveys or questionnaires.
Net Promoter Score (NPS) measures customer loyalty and satisfaction through surveys by asking customers to rate how likely they are to recommend the company to others on a scale of 0-10 based on their experience with the agent.
First Call Resolution (FCR) – the percentage of calls resolved on the first attempt. A high FCR rate means that agents are able to resolve customer queries quickly, which results in higher customer satisfaction.
Average Handle Time (AHT) – the average amount of time it takes an agent to handle customer calls. A low AHT indicates that agents are efficient in resolving customer queries, while a high AHT may indicate that agents require additional training.
Call Quality Score (CQS) measures the effectiveness and performance of agents, including factors such as agent tone of voice, clarity of communication, and adherence to call scripts.
Service Level measures the percentage of calls answered by agents within a specified timeframe.
Agent Adherence to Schedule measures how closely agents adhere to their assigned schedules. This metric is important because it indicates how effectively agents are managing their time and meeting their performance targets.
Using schedule rotation generators can help optimize shift planning, ensuring fair workload distribution and reducing scheduling conflicts. These tools automate shift rotations based on agent availability, peak call times, and business needs, ultimately improving adherence and overall efficiency.
Sales Metrics: these are important to evaluating the performance of outbound call center agents involved in outbound sales and may include metrics like Sales Conversion Rate and Sales per Hour.

How To Improve Call Center Agent Performance

1. Invest in Continuous Training

Training doesn’t end with the agent onboarding process. Continuous training ensures agents are developing and improving their skills, have deep knowledge of the products or services the company offers, and are able to effectively deal with customer complaints and other challenging interactions. That enables them to handle customer queries effectively and improves customer satisfaction.

2. Leverage Call Center Technology

Implementing Interactive Voice Response (IVR) and intelligent call routing (like skill-based routing) can significantly improve agent performance and efficiency and ensure incoming calls are always routed to the most suitable agents without having to transfer them to different agents or departments. Real-time call monitoring and call recording are also helpful features of contact center solutions such as VoiceSpin that can be used to evaluate and enhance agent performance.

3. Provide Feedback and Regular Coaching

Providing agents with regular constructive feedback and performance reviews can help them identify their weaknesses and strengths and take timely corrective measures to improve their efficiency. This can be done through conducting regular one-on-one meetings and individual coaching sessions.

4. Set Achievable Goals and Targets

Setting achievable, realistic goals and targets can motivate agents to perform better. Agents should also be involved in the goal-setting process to ensure that their personal objectives align with the company’s objectives. Call center managers should regularly monitor each agent’s progress toward their goals and provide support where necessary.

5. Use Gamification Techniques

Gamification is a powerful method employed in call centers to engage agents and enhance their performance. Call center managers can use gamification techniques such as performance dashboards, leaderboards, badges and rewards, and training and collaboration games to encourage healthy competition and boost agent productivity.

6. Foster a Positive Work Environment

Creating a positive work environment and a supportive, employee-first corporate culture is critical to improving agent performance. Call center managers should foster a culture of open communication, provide support and guidance to their agents, promote teamwork and collaboration, and help agents maintain a healthy work-life balance and mental well-being.

7. Recognize and Reward Outstanding Performance

Recognizing and rewarding outstanding performance can motivate agents, improve their engagement and morale, and encourage them to demonstrate even better performance. You can do it by offering bonuses, career advancement opportunities, or non-monetary rewards like public recognition. The key is ensuring agents always feel valued and appreciated for their work.

Conclusion

Improving call center agent performance is crucial for the success of any business that relies on customer service. By providing continuous training, offering coaching and feedback, setting achievable goals, using gamification techniques, leveraging technology to boost productivity, fostering a positive corporate culture, and recognizing and rewarding outstanding performance, call center managers can increase agent productivity and customer satisfaction.

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Arnab Dey

Arnab is a professional blogger, having an enormous interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, He carries out sharing sentient blogs.

Why Metal Is The Material Of Choice For Commercial Building Construction

For any commercial building construction project, choosing the right material is absolutely critical. Not only does it ensure that your structure is safe and secure, but it also helps to reduce costs while providing better performance. When considering what material best suits your specific needs, one of the most effective options available today is metal – and for good reason. With its numerous benefits across a variety of applications, metal has become the go-to choice for modern commercial buildings worldwide. In this blog post, we will explore why metal is the ideal material when constructing even the largest scale projects in terms of safety, functionality, and cost-effectiveness. Overview of Metal’s Advantages Over Other Building Materials Sheet metal is often the material of choice for commercial construction, due to its versatility, durability, and cost. It is renowned for being able to withstand extreme temperatures and environmental conditions, making sheet metal ideal for areas with harsh climates and intense weather. Sheet metal is also fire-resistant, meaning it can provide a higher level of safety and security than other materials. Sheet metal is also quick and easy to install, requiring minimal maintenance over time, translating to lower costs long-term. With sheet metal's strength and low cost compared to traditional building materials, it's no wonder that sheet metal has become so popular amongst commercial builders. Strength and Durability Metal is one of the most reliable materials for commercial building construction due to its strength and durability. Not only is it highly resistant to weathering and wear, but it can also be engineered to withstand a variety of environmental conditions. Its ability to resist corrosion, extreme heat, and cold makes it an ideal choice for buildings that have high levels of use, as well as those in areas prone to natural disasters such as earthquakes or hurricanes. Additionally, steel provides a superior strength-to-weight ratio when compared to other building materials, meaning less material is needed for load-bearing components. Ultimately, the combination of these factors makes metal a fantastic option for both large and small commercial buildings. Easy Installation Metal is a great choice for commercial building construction due to its easy installation. Constructing a building out of metal is quick and precise, allowing for construction projects to be completed in a much shorter amount of time than traditional methods. Installation is seamless and efficient, with minimal labor requirements as metal pieces are designed for connecting quickly and effortlessly. This saves contractors time and money through fewer mistakes, less corrective work, and shorter timelines, resulting in more completed projects that are otherwise attainable. Cost-Effective Metal is a cost-effective and practical material of choice for commercial buildings. Its affordability makes it an attractive option for those looking to build, while its long-lasting construction ensures that the initial investment will continue to pay off over time. Its longevity also helps reduce operational costs due to less frequent maintenance and repair expenses. Additionally, metal is a durable material, making it suitable for all types of climates and better equipped to withstand extreme weather conditions such as hurricanes. Construction companies benefit from working with steel since its strength helps them create unique designs that adhere to building codes and provide increased safety for their occupants. It is no surprise why metal has become the go-to material for constructing commercial buildings. Fire Resistant Metal is a practical yet stylish choice for commercial building projects thanks to its natural resistance to fire. Because metal is noncombustible, it won't catch fire easily or spread flames quickly like other materials. This makes it an ideal construction material for high-occupancy buildings, such as hospitals or large residences. Additionally, metal structures tend to last longer even under extreme conditions, reducing the need for costly replacements and repairs in the long run. In short, anyone looking for an aesthetically pleasing material that is also highly fire-resistant should consider metal as an option. Conclusion In conclusion, metal is the material of choice for commercial building construction primarily due to its durability, ease of installation, cost-effectiveness, and versatility. Its fire-resistant quality also makes it a safer option for buildings with high occupancy levels. Metal has provided builders with a reliable and sturdy material to work with while also offering them flexibility in terms of creative building designs. Aside from being an aesthetically pleasing material, metal has been proven again and again to be the most ideal choice for commercial building construction and will surely remain so in the years to come. Read Also: The Importance Of Construction Job Costing Software Boxed Packaged Goods: The Right Guide To Uplift Your Business How To Start A Dropshipping Business In 2021 – A Beginners Guide

Signs Your Boss Likes You But Is Hiding It

It’s usually a very flattering idea to find out that someone likes you, let alone has a crush on you. But finding out that your boss likes you is a completely different story. For most of us, it can be an uncomfortable and awkward experience, but then there are those fortunate few who are cool with enjoying their boss’s affections. Keep reading to discover all the signs your boss likes you but is hiding it a little more than what’s professionally accepted. So let’s keep that moral compass aside and dive straight into the intricacies of unresolved feelings and hot bosses. Today’s focus: signs your boss likes you but is hiding it! Exploring My Boss’s Secret Crush: Signs Your Boss Likes You But Is Hiding It Are you feeling weird whenever your boss starts a conversation with you? Have you noticed a few things that make you question your boss’s intentions towards you? Do you just have a gut feeling? Don’t worry, because I am here to help you out! Scroll down to find all the relevant signs your boss likes you but is hiding it! They Call It Preferential Treatment, I Call It Hard Work! There’s no proven formula for knowing how to tell if your boss likes you in a romantic way. And that’s cool, but what if I told you several subtle signs can indicate what’s cooking between you and your boss? I am not here to demean your hard work, but sometimes, your hard work also has much to do with preferential treatment. I am not saying your boss is giving you preferential treatment blindly - yes, you are putting in the hard work, but so are others. If all the great opportunities are just coming your way, there is a high chance that you are receiving a little preferential treatment for all that ‘hard work!’ Look at it this way: you got through a great university because you studied hard. Yes, true, but also because your parents could afford to provide you with the opportunities. Someone from a less privileged background might be a bigger hard worker than you, but due to a lack of opportunities, they weren’t able to study at the same University. They Make Promises That Are Not Meant To Be Broken: Of course, all bosses promise a great future with the company if you are a good employee. By ‘good,’ I mean ‘indispensable - becoming indispensable is perhaps your best weapon when you are on the corporate battlefield and there are too many angry millennials after your dream job. But but but then again, promises are meant to be broken, and most bosses are lying about that great future - it’s all an American Dream, really! The sheer illusion of success can, after all, make your stay with an exploitative company for years. However, there’s a difference between making a promise and having private conversations all about appeasing promises. Does your boss often say things like ‘you’ll have plenty of opportunities to advance here.’ or ‘I’ll see that once you’ve proven yourself, you get a raise and a promotion.’? Does your boss make promises to bring your name up for special projects, promotions, and better opportunities? Does your boss always make it a point to mention how great an asset you are to the company? Chances are, your boss is into you but trying hard to hide it! Men May Come, And Men May Go, But Private Meetings Go On Forever: Private meetings are one of the biggest signs your boss likes you, but is hiding it! I mean, if you have been going to a workplace for a few years now, then you would know that meetings are a part of your daily schedule. But I am not talking about those strictly professional meetings. I am talking about all the meetings that happen between team meetings and other similar meetings! Does your boss think it’s fine to have meetings with you in private? You know exactly what I am referring to here - those private meetings that go on for hours, especially ost work? Yes, I was talking about them! Guess what? Your boss might just want to spend some time with you. It’s highly possible that your boss usually works well alone, and suddenly they can’t work without your help. I know this sounds crazy, but your boss might have a small crush on you, and at this point, he can’t really help it! He Is Not Just That Into You - He Pretends You Are Just Another Employee: While you are looking for the signs your boss likes you but is hiding it, chances are your boss is aware of those treacherous feelings and is doing their best to get out of the situation. It’s probable that your boss finds those feelings inappropriate and does his best to suppress those emotions. The result? It might seem like your boss hates you - yes, remember the logic behind He Is Not Just That Into You? So if you think that your boss has been acting weird, as if they have issues with you, and you haven’t done anything wrong to deserve such treatment, then it’s time to ask yourself, ‘does my boss secretly like me?’ Mastering The Art Of Body Language! The other day, my friend was telling me about all the signs your female boss likes you but is hiding it. He discovered that his female boss has a huge crush on him. Guess how he found out? The woman’s body language was a dead giveaway when it came to expressing her feelings for this employee. You see, your boss does not need to tell you that he has been simply over you - his body language is already telling you about his feelings for you! Check out the signs related to body language that your boss likes you! Does your boss turn towards you while talking to you? Does your boss lean towards you while conversing with you? Does your boss look and sometimes even stare at you a little longer than what’s accepted as appropriate? Does your boss lightly touch your back or even your arm while talking to you? You Can Just Feel It - Guts Are Usually On Point: I mean, you can’t really be sure that there’s something cooking between your boss and you until something actually happens. The worst case? You might just have to ask your boss, but you can’t really do that…can you? No, I didn’t think so otherwise, what’s the point of writing this article? Okay, for a moment, you need to relax and stop rationalizing your boss’s behavior! Instead, let’s focus on what your intuition and those bloody guts are trying to point out! Is your gut trying to tell you that something’s up? Is there something different about your boss, something that definitely wasn’t there before? Does your boss’s behavior appear to be normal? Does your boss say and even do certain things for your happiness? Do work-related topics turn personal randomly during conversations with your boss? Guess what? If you are convinced that there is something different about your relationship with the boss, then chances are you are bang-on correct because instincts and guts are usually indicating the truth subconsciously - follow what your gut is saying; it’s hardly ever wrong! What To Do When You Find Out That Your Boss Actually Likes You? Well, well, well, this is where things get serious. I mean, all this while you have been deliberately ignoring the signs, but now it is time that you finally face them. The fact that your boss has a secret crush on you is not a secret anymore. Now, it’s time that you finally do something about it. I mean, this is not a Wattpad fanfic going on, and your boss isn’t Harry Styles either, so someone has to do something about it to reach a point of clarification, right? So, why not you? It will seem a little complicated, but trust me on this: work would become a lot easier with a little recognition and confrontation. Let’s see what all you can do about your boss’s little crush on you!! Confront!! Well, we all like to be delusional, and that is fine as long as you are daydreaming. Here, we are talking about your boss, who may have a small crush on you. So, if you feel all these signs are sitting right with your situation, just go and have a talk with your boss. It will not be simple, and you cannot ask him upfront if he likes you. Just be polite about it. Try to pick up a casual conversation and weave your way into it. Do not be direct, but communicate about what you are feeling. Tell Them You Want To Keep Things Professional Well, he has now confessed. He does have a small crush on you, and in no way did he want to make you feel uncomfortable. Now, the call is yours. The most professional thing that you can do is deny the proposal, as you want to keep things professional. I mean, he is your boss, after all. Dating him would bring in a lot of extra drama, which you want to avoid in your professional life. So, do not lead them on and deny them upfront. Be honest about it. It is not okay to want only a professional relationship with your boss. Set some boundaries with what you feel is right about the whole thing. This may help both you and your boss move forward without any hard feelings. Reach Out To HR If, In Any Case, Your Boss Is Making You Feel Uncomfortable This is nothing new. I mean, it is infrequent that people take rejection well. So, in your case as well, there is a high chance that your boss might not like the idea of keeping things professional. In that case, you may notice a change in their behavior. From sudden ignorance to making you feel excluded, things may take a wrong turn. In that case, you may reach out to HR if things get out of hand and become unbearable. Check Your Company Policy Before You Take The Step In The Other Direction While some companies are chill, others do not approve of romantic relationships among co-workers. In this case, if you decide that you, too, have a certain degree of feelings for your boss, go through the policies of the company thoroughly. Know what the rules of the organization are and what consequences you will face upon dating your boss. Be Prepared To Become The Tea!! Well, you already knew about this, didn’t you? I mean, you would be the center of gossip if you ever decide to date your boss. So, make sure this is worth it. Do not make a rash decision that you might regret later. Take some time, and then decide where you want to go further with this. Check out this YouTube video: 5 Signs Your Boss Likes You but Is Hiding It https://www.youtube.com/watch?v=XYgjpDFYsis Logging Out: It’s A Wrap For My Boss And Me! So now you know: what are the signs your boss likes you but is hiding it? The point is, what do you want to do with these feelings? Do you like your boss? Because if you do, and both of you are single, there are ways to make this work. But if you guys aren’t single, trust me, this can only end in a tragedy. So think it through before taking any action towards the same. For now, tell us what you think about the signs mentioned above, and in case you have similar experiences, in the comments below! Read More: How To Tell Your Boss You’re Quitting Top Signs Your Boss Is Threatened By You How To Tell If Your Boss Is Sabotaging You What To Do When Your Boss Makes You Feel Incompetent? How To Text Your Boss You Can’t Come In? – Factors To Consider

How To Text Your Boss You Can’t Come In? – Factors To Consider

If you are a working professional, then from time to time, you need to take a day or two off, either due to personal reasons or health issues. No one can expect you to work regularly without even taking a day off; that’s barbaric. Let's discuss how to text your boss that you can't come in. But you can just not come one day and expect things to be normal the next day. The proper procedure is to ask your supervisor for a day or two off, stating your reason, ofcourse. So if this is your first time taking a day off, then you probably don’t know how to go about it and how to text your boss that you can’t come in. So if this question is troubling you, then we have the solution right here, so keep on scrolling down. Why Is It Important To Know How To Text Your Boss If You Can’t Come In? In case you are wondering why informing your boss is so important that you can’t come in that day. Then the simple answer to this is so that they can organize things in your absence and are not without anything prepared. The work shouldn’t stop just because you are taking a day off. So it is very important that you inform your boss about taking leave beforehand. Common Reasons For Missing Work Below is a list of reasons that you can use to request leave from work. Most of these reasons are pretty repetitive, so don’t use the same reason always. 1. Health Reasons One of the most obvious and commonly used reasons to take leave from work is due to health reasons. If you have caught a cold, then that is an absolutely valid reason for you to be late a leave. If you are sick with an unknown sickness, you are not required to come to work, as it might be contagious and spread to others. So you will be granted leave easily, but you may have to bring a doctor’s note on the day you join. 2. Mental Fatigue In modern days, a workplace can be a rather challenging place to work, and it can affect an employee’s mental health severely if they are too overwhelmed and stressed. So, mental fatigue and exhaustion are not to be taken lightly. Mental health is as important as physical health, so never ignore your mental health or yourself. It is best that you take a few days off to take care of yourself. 3. Family Member’s Health Issues It is quite valid that a member of your family is sick and you need to take a few days off to take care of them. So if you are seeking this as an issue and don’t know how to text your boss, you can't come in. Then explain to your sir the severity of the illness and also the situation. 4. Family Event The way you can’t come in may not be due to an illness or things related to that at all. It is possible that you have a family event where your presence is very urgent, and that is the reason why you can’t come in today or for a few days. How To Text Your Boss You Can’t Come In? If you are unsure that you can write a text to your boss explaining why you can’t come in today. Below are the steps that you need to follow to type the text in a proper way. 1. Check the Employer’s Policy For Taking Days Off Work Before you think about taking leave, you need to check the leave policy of your office to know whether you can take leave or not. This way, you can know the exact number of days you can take off. And also, you can find out whether you need to show a reason when you are taking a few days off. 2. Consider Your History Of Taking Workdays Off If you are a repeat offender of taking leave, then be careful before doing that again, since this might affect your work integrity. So if your boss is aware of your leave history, then they might now grant it to you, so think before texting your boss. 3. Text Your Supervisor As Early As Possible If you are thinking of taking leave, then talk to or inform your supervisor as soon as possible. This way, they can have time to prepare for your absence. Don’t take a leave on short notice. 4. Be Clear And Honest When you are texting your boss, try to keep it as clear and honest as possible, since it is really easy to misinterpret a text conversation. And it is very important that you be honest when texting your boss, and if you have to lie and then be very clever about that and leave no loose threads to that lie. 5. Keep Your Text Formal Since you are texting your boss and not a coworker, try to keep your text formal. Although if you have a friendly relationship with your boss, then you can try keeping it semi-formal, but don’t be too casual. 6. Give A Plan To Adjust Your Absence If you think that you are going to take leave for more than a day or two, then you need to prepare beforehand so that you can take leave. You need to give your boss time to come up with a plan during your absence, or come up with a plan yourself. Or if you are thinking of taking a leave for a few days, then try to complete your workload before and take the leave for a few days. 7. Follow Up With A Call If You Don’t Receive A Reply Now that you have sent the text message, what to do next? The only thing that you can do is wait for some time to see whether your boss is replying to you or not. But if you see it even after an hour or two, then it is better that you call your boss as a follow-up. A Few Things To Consider Before You Text Your Boss You can face occasional situations in your life when you cannot go to work for personal reasons. However, you might simply not feel like going to work since you need some time away from work to focus on your personal space. Hence, it is important for you to communicate these problems to your supervisor/ boss, as it will help you to maintain a positive professional relationship. Therefore, it is essential for you to understand how to send a text to your boss, as it will create a positive long-term effect on your professional career. In your professional life, you will need some time to recuperate. However, if you are actually sick, no one in your job would want you to come to the office anyway. In such cases, there are fewer chances that your boss will refuse your request not to come to the office. However, the boss might have some valid reasons for you to come to the office since your team might really need you on that very day. Or, if you have a history of taking days off on a frequent basis, your boss might still reject your request to remain absent for the day. According to Indeed.com, “Depending on your exact role, some colleagues, clients, suppliers, and other parties may depend on you to perform certain tasks on the day that you can't come in. Telling your supervisor as early as possible that you can't come in and doing it in clear terms can help them deliver the message to everyone involved and take action.” Despite that, the chances that your boss will penalize you for taking a day off for catching a cold or getting a stomach ache are very low. Most people will understand such a situation since they have been present there themselves. If you are sick, you must let your boss know as soon as possible. If you need to be absent for a few days, let your boss know that you are ready to figure out ways to handle the absence. Furthermore, if you are respectful with your notice, the chances that you will be rejected will be less. Furthermore, there are sick leaves for you that the government makes you entitled to. According to the United States Department of Labor, for an average employee, the number of available sick days in a year is eight. If you are an employee with more than twenty-five years of experience with the same company, you will get 11 sick days, as per government rules. Check out this YouTube video: Tips for When Your Boss Texts You https://www.youtube.com/watch?v=wajnNsahlT8 Wrapping Up! There is no special course on how to text your boss that you can’t come in, as it is a pretty normal thing to do. So, without putting so much pressure on yourself, just send the text to your boss by typing a reasonable and logical reason why you can’t come in. So if you liked this article, then leave us a like and comment down below; what is the weirdest reason you took a leave from the office? Read Also: How To Tell Your Boss You’re Quitting Top Signs Your Boss Is Threatened By You Signs Your Boss Likes You But Is Hiding It How To Tell If Your Boss Is Sabotaging You What To Do When Your Boss Makes You Feel Incompetent

How To Tell If Your Boss Is Sabotaging You

You know what hurts more than a good romantic relationship gone toxic? A charming work environment turned into a nightmare. Constant one-on-one meetings in the conference room, rejecting your leave applications, stealing your credits, and playing favorites with others – such are some acts that make your boss justify their name. We live in a world where a major portion of employees feel sabotaged by their bosses. It is reported by 75% of employees that their bosses sabotage them. So, it looks like you are not alone. The best way to tackle this is to improve your skill, adapt ( not succumb ), and win over the situation. But let's talk about the problem here. How To Tell If Your Boss Is Sabotaging You There is no better person than you to tell if your boss is sabotaging you. I am only here to relate. Boss Blames You For His Own Mistakes Your boss is the founder as well as the leader of your organization. A great leader takes responsibility for his own mistakes. On the other hand, if your boss refuses to take responsibility for your mistakes or his own mistakes, then you have to take care of the facts that, chances are, your boss is sabotaging you. They might bring the past mistakes to bring the focus on them and onto you. You need to take care of the realities in this regard. The boss who starts to blame his employees for their own mistakes gives a clear indication that your boss is sabotaging you. Your Boss Sucks At Communication How to tell if your boss is sabotaging you? You can tell from how they communicate. You feel like this guy has never held formal communication with straightforward words. Their emails come off as constant ranting through incomplete words. They want something but are unable to express how and what. All you hear in the conference room is yelling, shouting, and intimidating buzzwords with little planning to fulfill a vision. They don't complete their sentences, and by the time you interpret the situation, you are blamed for poor listening skills. It feels like they want you to read their freaking mind. Constant Monitoring: Boss, Or The Eye Of Sauron? As if the eyes were not enough. Some sabotaging bosses felt so insecure that they started using monitoring software and webcams. This started around the time of the pandemic. Some of them set rules, forcing employees to give frequent feedback like controlling daddies. If you are still asking how to tell if your boss is sabotaging you, then you should check their eyes and ears. They are always wide awake like the eye of Sauron from The Lord Of The Rings. They keep track of all of your little too-big activities. (like smoke breaks or yawning at the desk). They cannot stand when your monthly performance is one bar down. Now, how to handle such a boss? For starters, never compromise the quality of your work. Also, give them little room for complaint, and empathize with the pressure they put upon you. They Belittle Or Make Fun Of You In Front Of Others So, the session is going on, and you asked a simple question. But you never expected them to laugh about it. The only mistake here was that your query was not complicated enough. Oh, I have been there. If you feel like you have turned into the office clown, then you can be sure that your boss is sabotaging you. The boss assigns you tasks beyond your capability, making you look like a fool in front of everyone. They start to make fun of you even during conversations outside work. They Don't Give Feedback, Or Space To Speak Out Do you feel like you are sensitive or needy of feedback? They call you inside the conference room and leave you with nothing. No, there is no assessment, no feedback, and no explanation. All they have to say is, "I am not angry, but disappointed." They won't tell you what they are disappointed about. Was it the weekend date? A dead mosquito in the pizza they ordered? Or your performance report. They don't want to spend words, making you feel like a bad investment. The saddest part is you won't find an opening to say anything in your favor. They Don't Ask - "How Are You Doing?" How much does your boss know about you? They know that you are you, your age, and that you sleep, eat, and work. That's just about it. The same goes for your knowing them since they don't share anything. Even though they are in a managerial position, it does not hurt to know how their subordinates are doing. They don't ask how you are doing, how's your health ( mental and physical), or if everything is going okay at home. All they talk about is work, like robots. They are just like the Grinch with a human face. They love to wear the Koh-E-Noor of professionalism by being indifferent to the personal life of their employees. It is a clear sign that your boss is sabotaging you. Your Ideas Get Sabotaged You took time out of your work to work on the new idea you had. You readied a presentation, and after days and weeks of nagging, they let you pitch your plan only to shoot it down – how does that feel? I know exactly how it feels. It feels like your boss is sabotaging you. They do it during a one-on-one meeting or during the meeting. They just want to make you and your ideas feel useless. Not accepting some ideas is alright. But if this is happening regularly, you should know the meaning. You Are Set Up To Fail Most of the time, it seems like you show up to work, there will always be a fire to put out. You may be assigned to some of the impossible tasks that your boss knows very well you cannot complete. You need to take care of the reality while you want to reach your goals with a complete process that can make things easier and effective for attaining your business goals. You need to stay vigilant when your boss starts to make your life difficult in the organization. You Are Not Invited To The Meeting You are working at your desk. Your boss calls John, Brad, Samantha, Cynthia, and Kylie to the conference room without giving you any notice. Yes, you have left out the Team Leaders' meeting once again. It is clear that you need to be in the conference room with them, and you have every right to. But, somehow, they want to leave you out of the picture. They don't want your contribution. They don't encourage your ideas, and you are isolated. Do you really want any more signs after this? Who Eats The Fruit Of Your Hard Labor? Credit Snatchers You planned the whole project, came out with the idea to generate more revenue for the business, and succeeded. But when the time of appreciation came, no applause for you in the house. Like you don't even exist. They put their name in the project report. On top of that, you are not even in the project. This leads to making you feel unappreciated, then frustrated. I know what you are thinking right now. "Should I through the resignation letter at their face?" Goody Two Shoes Boss Plays Favorite Have you ever wondered why Kamila got the better project but not you? Even when your overall performance was better than hers, she gets invited to dinner. But your boss does not even put up a post of appreciation on the company wall. Clearly, he's playing favorites. Wait, is he hitting on her? All of your hard work and achievements don't get little appreciation when a little of their favorite excites them, like Gollum possessing the ring( LOTR again). This Is The Third Time In A Month They Threatened To Fire You “You do this or you will lose your job.” “Do as I say or I will fire you.” They force you to do what they want by constantly threatening to fire you, and this is a notable way that your manager creates an offensive work environment. If you are still not convinced that your boss is sabotaging you, I don’t know what will make you understand. It is a clear sign that your boss does not respect you. Frequently Asked Questions Here are some more questions that you might be asking. I have provided an answer to make it less difficult for you. What Are The Signs Of A Toxic Boss? Here are some signs that your boss is a toxic person–⦿ Are the employees resigning continuously from the organization? ⦿ They don't offer any feedback or coaching lessons. ⦿ They are unable to regulate their emotions ⦿ Lack of emotional intelligence or empathy. ⦿ They set unrealistic goals or deadlines. Is My Boss A Narcissist? Your boss might be a narcissist. There are some signs to confirm the same. Here are the signs –⦿ They want more praise than they need. ⦿ Sometimes they seem volatile. ⦿ They ignore your work performance on purpose. ⦿ They are more engrossed in their personal matter than in the situation at hand. What Is a Passive-Aggressive Boss? A passive-aggressive boss appears agreeable and amicable on the surface. But they are devising dark plans inside their head. They manifest their true intent at the worst moment. When Should You Quit Your Job? One must not associate quitting with failure all the time. If the work environment is becoming toxic for you, quitting might be a viable option. Here are some signs that you should quit your job –⦿ When the organization no longer motivates you to complete your work.⦿ You feel like you are burnt out after work or overworked. ⦿ If you want to move beyond your current position or advance your skills. ⦿ If your job does not meet your needs, you should quit your job. Check out this YouTube video: Clear Signs Your Boss is Trying to SABOTAGE You! https://www.youtube.com/watch?v=_XkbwpivO5g Conclusion How to tell if your boss is sabotaging you? There could be multiple signs telling you that your boss is sabotaging you. A bad work environment and harsh treatment at every step of your work are some prominent signs. You should not look for signs once you read this article. Did you find this piece relatable? I would really love to hear what harsh situation you are going through. Please reach out to us in the comments below. I will try to answer and do more than sympathize. Read More: How To Tell Your Boss You’re Quitting Signs Your Boss Likes You But Is Hiding It What Is an Operating Agreement: Does Your Business Need One?

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