Zoho CRM – Best Features, Pricing, Pros, Cons, And Alternatives
Zoho CRM is a customer relationship management and lead management software that is popular among small businesses that are in their phase of growth. As clients and customer starts growing for a company, the Zoho CRM provides the extra features and quantity that the company needs. The free plan of Zoho also comes with numerous useful features.
In this article, you will mainly learn about one of the popular CRM software systems, the Zoho CRM. Furthermore, we will discuss the plans available if you want to purchase the software. Furthermore, you will learn what are the major features that Zoho CRM has that your business can benefit from.
Finally, we will discuss why this software system is a great option for your business, along with a few pros and cons regarding the same. Hence, to learn more about Zoho CRM, read on through to the end of the article.
Zoho CRM – A General Overview Of The Platform
A review article on Forbes.com puts it rightly –
“Zoho CRM makes it easy for newcomers to get started with a CRM, especially if they’re not familiar with the software. The free plan includes just enough of the basic features to be helpful for an individual or an ultrasmall company. And the interface is intuitive and clean, which makes it even easier to learn to use.”
This is one of the major factors that the Zoho CRM API is very popular among small businesses. Furthermore, the software system comes with a lot of features that are not only helpful for small businesses only, but for growing businesses as well.
Zoho CRM Pricing
In the following table, you will get the entire pricing and plans of the Zoho CRM:
| Plans | Monthly Pricing | Annual Pricing |
|---|---|---|
| Zoho CRM Free | Free | Free |
| Zoho CRM Standard | $20 per user per month (annual billing) | $14 per user per month (annual billing) |
| Zoho CRM Professional | $35 per user per month (annual billing) | $23 per user per month (annual billing) |
| Zoho CRM Enterprise | $50 per user per month (annual billing) | $40 per user per month (annual billing) |
| Zoho CRM Ultimate | $65 per user per month (annual billing) | $52 per user per month (annual billing) |
| Zoho CRM Plus | $65 per user per month (annual billing) | $52 per user per month (annual billing) |
| Zoho One | $105 per user per month (annual billing) | $90 per user per month (annual billing) |
What Are The Major Zoho CRM Features?
Once you do a Zoho CRM login, you will find the Zoho interface being very user-friendly. Once in the software, you will also come across a variety of customization features. You can also create personalized layouts, which you can save, clone, and share. With a many automation features, you can simplify your complicated tasks.
Furthermore, Zoho also comes with an AI assistant. According to the official website of Zoho CRM Plus,
“Zoho’s AI assistant, Zia, guides your teams by predicting business trends, suggesting the best times to contact customers, identifying sentiments in emails and tickets, and providing intelligent business dashboards.”
Another great feature of Zoho is that it can be integrated with all the different Zoho software systems. Furthermore, the Zoho CRM supports other systems too.
Why Is Zoho CRM A Great Option For Your Business?
Being one of the best software options for lead management, Zoho CRM helps in unifying your business and marketing processes.
According to the official website of Zoho CRM,
“Zoho CRM Plus unifies your sales, marketing, customer service, and every other customer-facing team on one platform so you can deliver exceptional customer experiences to every customer. Unify business data, customer engagements, ROI, and more—all while keeping your customer at the center of everything you do.”
With this CRM, you will be able to provide your customers with the needed convenience of omnichannel engagement. With Zoho, you can engage with your customers at every level of the customer lifecycle. You can always have full access and full information about your customers through different channels, as you will get real-time notifications on the software system.
Zoho CRM – The Major Pros And Cons
The following are some of the essential pros and cons that you must be aware of before you make a purchase of Zoho CRM:
Pros Of Zoho CRM
Here are the major pros of Zoho CRM:
- Zoho CRM comes with a free plan but with limited features.
- The pricing plans are affordable and friendly for small businesses.
- All the pricing plans contain the automation feature.
- You can integrate the CRM with various other Zoho software systems as well as other software systems.
- The CRM is simple and easy to customize.
- There is a mobile app as well, which allows remote access.
- If you do not like the software, you will get the money back in 30 to 45 days.
Cons Of Zoho CRM
Here are the cons of Zoho CRM that will allow you to make a decision while purchasing:
- The AI features come only the top-tier plans.
- There are only a limited number of custom fields.
- There are no integrations available for free plans.
Zoho CRM Alternatives
We think that Zoho CRM can be an excellent choice for a small business. However, it is not the best option for large businesses. According to Forbes.com,
“While Zoho CRM is an excellent entry-level CRM, it may not be the best choice for every business. You can find plenty of Zoho CRM alternatives that could fit your CRM strategy better.”
The following are the six top alternatives of Zoho CRM that you will find easily:
1. ActiveCampaign
2. Monday.com
4. Salesforce Pardot
5. LeadSquared
6. Hatchbuck
Summing Up
If you are running a startup, then there cannot be any better CRM solutions available than Zoho CRM. Furthermore, you can surely choose the alternatives, as per your needs and likings. However, when it comes to a combination of features and pricing, Zoho CRM is the best option of all. What is your review of this software system? Share your reviews regarding Zoho CRM in the comments section below.
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Read More: Importance Of Entrepreneurship: Types, Features & Benefits What Is The Importance Of Intrapreneurship? An intrapreneurship is a situation when a business allows its employees to own up and become entrepreneurs within the organization. This, in turn, benefits the company as well as the employee. Furthermore, the employee also gets the chance and the freedom to experiment with their work. 1. Employees Get The Autonomy According to Indeed.com, “Intrapreneurship is usually an unofficial title. Though intrapreneurs have autonomy over the projects for which they're responsible, they typically have other duties they need to perform under their official role in the company.” Furthermore, there are many other companies that encourage their employees to engage in some form of intrapreneurship in any way. Companies allow their employees to devote a part of their time to work on projects in an entrepreneurial way which can benefit the organization. Apart from that, once there is a culture of intrapreneurship in an organization, it can help to foster autonomy and independence. In most cases, the best resolution can be achieved easily. For example, in an intrapreneurship, the company might require an employee to perform research and recommend a better solution to workflow to the brand of the company. 2. More Innovation And Growth For The Company With intrapreneurship, the company has more entrepreneurs within the organization. However, employers can recognize their employees that are capable of becoming intrapreneurs for the company. They can also find those employees that show their intrapreneurial spirit, which can be detrimental to the company. Employers can benefit from intrapreneurship since a win can lead to the success of the department and the company as a whole. If employers encourage these employees to work more on innovation, growth, and research, they can benefit a lot. If employers do not promote their employees, they might lose these potential intrapreneurs to other companies. A Few Characteristics Of An Intrapreneur It is important to learn some of the major characteristics of an intrapreneur. According to Investopedia, “Identifying intrapreneurs can sometimes be difficult. These employees are generally self-starters who are both ambitious and goal-oriented. They are often able to solve problems on their own and come up with ideas that lead to process improvements.” The following are some of the major characteristics of intrapreneurs that you need to learn: They are not afraid of risks and are ready to risk time or finances themselves. They love to share the reward of successful intrapreneurial projects with the corporation and other intrapreneurs equitably and in a defined manner. They are innovative and always have the capability and drive to build new akin to capital. 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