Zoho CRM – Best Features, Pricing, Pros, Cons, And Alternatives
Zoho CRM is a customer relationship management and lead management software that is popular among small businesses that are in their phase of growth. As clients and customer starts growing for a company, the Zoho CRM provides the extra features and quantity that the company needs. The free plan of Zoho also comes with numerous useful features.
In this article, you will mainly learn about one of the popular CRM software systems, the Zoho CRM. Furthermore, we will discuss the plans available if you want to purchase the software. Furthermore, you will learn what are the major features that Zoho CRM has that your business can benefit from.
Finally, we will discuss why this software system is a great option for your business, along with a few pros and cons regarding the same. Hence, to learn more about Zoho CRM, read on through to the end of the article.
Zoho CRM – A General Overview Of The Platform
A review article on Forbes.com puts it rightly –
“Zoho CRM makes it easy for newcomers to get started with a CRM, especially if they’re not familiar with the software. The free plan includes just enough of the basic features to be helpful for an individual or an ultrasmall company. And the interface is intuitive and clean, which makes it even easier to learn to use.”
This is one of the major factors that the Zoho CRM API is very popular among small businesses. Furthermore, the software system comes with a lot of features that are not only helpful for small businesses only, but for growing businesses as well.
Zoho CRM Pricing
In the following table, you will get the entire pricing and plans of the Zoho CRM:
| Plans | Monthly Pricing | Annual Pricing |
|---|---|---|
| Zoho CRM Free | Free | Free |
| Zoho CRM Standard | $20 per user per month (annual billing) | $14 per user per month (annual billing) |
| Zoho CRM Professional | $35 per user per month (annual billing) | $23 per user per month (annual billing) |
| Zoho CRM Enterprise | $50 per user per month (annual billing) | $40 per user per month (annual billing) |
| Zoho CRM Ultimate | $65 per user per month (annual billing) | $52 per user per month (annual billing) |
| Zoho CRM Plus | $65 per user per month (annual billing) | $52 per user per month (annual billing) |
| Zoho One | $105 per user per month (annual billing) | $90 per user per month (annual billing) |
What Are The Major Zoho CRM Features?
Once you do a Zoho CRM login, you will find the Zoho interface being very user-friendly. Once in the software, you will also come across a variety of customization features. You can also create personalized layouts, which you can save, clone, and share. With a many automation features, you can simplify your complicated tasks.
Furthermore, Zoho also comes with an AI assistant. According to the official website of Zoho CRM Plus,
“Zoho’s AI assistant, Zia, guides your teams by predicting business trends, suggesting the best times to contact customers, identifying sentiments in emails and tickets, and providing intelligent business dashboards.”
Another great feature of Zoho is that it can be integrated with all the different Zoho software systems. Furthermore, the Zoho CRM supports other systems too.
Why Is Zoho CRM A Great Option For Your Business?
Being one of the best software options for lead management, Zoho CRM helps in unifying your business and marketing processes.
According to the official website of Zoho CRM,
“Zoho CRM Plus unifies your sales, marketing, customer service, and every other customer-facing team on one platform so you can deliver exceptional customer experiences to every customer. Unify business data, customer engagements, ROI, and more—all while keeping your customer at the center of everything you do.”
With this CRM, you will be able to provide your customers with the needed convenience of omnichannel engagement. With Zoho, you can engage with your customers at every level of the customer lifecycle. You can always have full access and full information about your customers through different channels, as you will get real-time notifications on the software system.
Zoho CRM – The Major Pros And Cons
The following are some of the essential pros and cons that you must be aware of before you make a purchase of Zoho CRM:
Pros Of Zoho CRM
Here are the major pros of Zoho CRM:
- Zoho CRM comes with a free plan but with limited features.
- The pricing plans are affordable and friendly for small businesses.
- All the pricing plans contain the automation feature.
- You can integrate the CRM with various other Zoho software systems as well as other software systems.
- The CRM is simple and easy to customize.
- There is a mobile app as well, which allows remote access.
- If you do not like the software, you will get the money back in 30 to 45 days.
Cons Of Zoho CRM
Here are the cons of Zoho CRM that will allow you to make a decision while purchasing:
- The AI features come only the top-tier plans.
- There are only a limited number of custom fields.
- There are no integrations available for free plans.
Zoho CRM Alternatives
We think that Zoho CRM can be an excellent choice for a small business. However, it is not the best option for large businesses. According to Forbes.com,
“While Zoho CRM is an excellent entry-level CRM, it may not be the best choice for every business. You can find plenty of Zoho CRM alternatives that could fit your CRM strategy better.”
The following are the six top alternatives of Zoho CRM that you will find easily:
1. ActiveCampaign
2. Monday.com
4. Salesforce Pardot
5. LeadSquared
6. Hatchbuck
Summing Up
If you are running a startup, then there cannot be any better CRM solutions available than Zoho CRM. Furthermore, you can surely choose the alternatives, as per your needs and likings. However, when it comes to a combination of features and pricing, Zoho CRM is the best option of all. What is your review of this software system? Share your reviews regarding Zoho CRM in the comments section below.
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Freshworks – Best Features, Pricing, Pros, And Cons: Let’s Discuss
Freshworks offers you a CRM that helps to streamline your sales and customer service management. The best part is that you will not need to break the bank to do so. The CRM system comes with a variety of useful features as well as other software systems from the brand, which can be integrated easily with the system. Furthermore, it is one of the such CRM options that come with a variety of customization options as well. In this article, you will learn about the major products of Freshworks, along with a brief overview of Freshworks’ services. Then we will provide you with the pricing of the Freshworks CRM. Next, we will discuss the major features of the CRM system from which you can benefit. Finally, you will learn why the Freshworks CRM is a great option for your business, followed by some pros and cons of the software system. Hence, to learn more about this software system, read on through to the end of the article. Freshworks Products – A Brief Overview Freshworks is a brand that comes with three different categories of products – Customer Service Products, IT Service Products, and CRM Products. The major CRM software from Freshworks is Freshsales. According to Forbes.com, “Freshsales is an all-in-one solution providing unified sales, marketing, chat and telephone capabilities. The Freshsales CRM works on a browser or mobile app, making it easy to reference or add to your contacts wherever you are. It’s also a fully customizable app, so you can change your dashboards to suit how you view your contacts or data.” Customer Service Products include Freshchat, Freshdesk Support Desk, Freshdesk Omnichannel, Freshdesk Contact Center, and Freshdesk Customer Success. IT Services Products include Freshservice for IT and service management, and Freshservice for Business Teams, for better-streamlining business processes. CRM Services include Freshsales and Freshsales Suite for the management of sales services and Freshmarketer for marketing and lead management. All the customer services products and the IT services products are included with the CRM services. Freshworks – What Is The Pricing? One of the best things about the Freshworks CRM (Freshsales) is that there are three different plans based on the type of user that needs to work on the CRM. Here are the plans and their respective pricing: PlansPricingFree PlanNo payment (for up to three users only)Growth$15 per user per month (annual billing)Pro$39 per user per month (annual billing) Furthermore, there is an 'Enterprise' plan that is designed for larger businesses, having complex sales processes and lead management needs. This plan is for businesses that deal with higher volumes of sales. The features, customization options, control, and governance are many. There are other controls as well, which are extremely helpful for businesses. Moreover, you can also include many add-ons with Enterprise as well. Freshworks CRM – What Are The Major Features Of Freshsales? According to the official website, “Freshsales leverages customer data in ways that help you personalize engagement, shorten the sales cycle, and focus on the leads most likely to sign on the dotted line. All automated, and powered by brilliant AI-driven insights.” Once you do Freshworks login into Freshsales, you will be greeted with an extremely useful and customizable dashboard. However, one of the best features about it is the fact that it is easy to use and simple at the same time. Here are the major features of Freshsales that you need to know about: There are an ample number of customization features that helps the Freshsales CRM fit your business in the right manner. The automation system can help in enhancing the productivity of the organization. With its multichannel communication systems, Freshsales can help better manage your customer relationships. With various sections that give you the view of customers, you can bring all the internal teams of your business along a single and shared view of the data associated with customers. With automated workflows, end-to-end personalization, behavioral segmentation, and more, you will be able to automate your marketing processes. The introduction of AI also makes things easier for you by providing you with helpful reports and insights. Why Can Freshworks Be A Great Addition To Your Business? Being one of the best lead management software options, Freshsales is a great option for growing your business. Forbes.com, in its review of Freshsales, rightly puts it, "Freshsales is an easy-to-use CRM tool that’s priced low enough for small startups that need to budget wisely. 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The different levels of pricing points include Starter (at $25/user/month), Professional ($75/user/month), Lightning Professional ($80 /user/month) HubSpot Sales Hub Hubspot is one of the industry leaders when it comes to inbound marketing. It includes all the features you would need in CRM software. Generate leads Track sales & leads Build customer relationships Automate marketing tasks Attract visitors This is one of the best Monday CRM alternatives and one of the best software for operations, content management, marketing, sales, and customer services. However, Hubspot might be a little tough on the budget for small businesses. The Starter pack costs $45 per month, while the Professional package costs $1600 per month. The Enterprise package takes it a bit further and costs $4999.99 per month. Zoho CRM Small businesses and enterprises looking for budget-friendly CRM software can opt for Zoho. It is doubtlessly one of the best alternatives when it comes to pricing. 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Whether in sports, military, or business, one cannot underestimate the importance of leadership behaviors. As a leader, if you take leadership training singapore, you will be able to motivate your team to become more effective and work toward achieving the goal of the team in the situation. These will also help you enhance the ability of the team so as to become effective and create new leaders at the same time. In this article, you will learn about leadership behaviors in general and the importance of leadership behavior in business. You will learn how you can bring about a change in your team with the help of effective leadership. Finally, we will share with you what are the major leadership behaviors you will need to learn to become an effective leader for your team. Hence, to learn more, read on through to the end of the article. What Are Leadership Behaviors? According to Leaders.com, “Leadership behavior consists of a leader’s actions, values, and characteristics that dictate how effectively they work with those on their team. Leadership behaviors determine how they guide others to reach goals and improve themselves. Sometimes, the behaviors of a leader are innate, but most of the time, a leader must learn which behaviors get the best results through experience and training.” The goal of having leadership behavior is to motivate and inspire others toward a vision and their own aspirations. The leader’s influence on others is determined by how the leader behaves around the teammates and also how the leader treats the teammates in front of others. A leader should not be someone who constantly bosses around and always shows others a sense of authority. This will result in the creation of a negative environment among the team and will disrupt the positive culture of the team as a result. The job of the leader is to influence others and not boss around. Basically, leadership behaviors are actions and conduct for leaders who incorporate these behaviors into their management styles. This incorporation helps the leaders to effectively lead and manage their teams. Apart from that, these leaders are easily able to motivate their teams to achieve their goals. Read More: Entrepreneur : Who Coined The Term ‘Entrepreneur’? What Is The Importance Of Having Leadership Behaviors? According to Indeed.com, “Adopting positive leadership behavior can motivate your team to be more effective and increase its ability to reach goals. These behaviors also help you to retain top talent within your department, as team members may value the opportunity to work alongside you. Learning how to behave like a leader can have a direct effect on your ability to generate revenue for your employer and achieve organizational success.” Having good leaders is one of the most important things for businesses. Good leaders are crucial for the operation of teams. Hence, it is important for individuals holding leadership positions to organize leadership development programme. This way, the leader can inspire his team and can lead people to achieve not just maximum efficiency at work but also individual career goals as well. The following are the reasons why leadership behaviors are important: It helps leaders to enhance the productivity of their respective teams. Leaders being consistent in their approach can inspire teams to perform better. If the leader is great and treats employees well, they are less likely to leave the organization. Good leaders not only become good managers but also great mentors. Learning leadership behaviors can help one to develop and grow so as to become a future leader within the organization. The Most Important Leadership Behaviors To Have One of the most important traits of a leader is commitment. According to Hubspot.com, “No matter your objective as a leader, reaching it requires commitment. A committed leader will give their time and energy to their company, team, and goals. Their go-getter attitude will also inspire their team to be committed to their tasks as well.” The following are the most important leadership behaviors a leader must compulsorily possess: 1. Strategic Thinking The leaders also have an eye for the goal, and they think long-term. Hence, they strategize accordingly. This is one of the biggest reasons why leaders plan all the way to the end. Thereby, it helps them to work even in disruptive situations and also accommodate change along the way. 2. Having The Bigger Picture In Mind Leaders know how to convert their vision into reality. 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The Pipedrive CRM is one of the best customer relationship management and lead management software available for small businesses. When it comes to general features and ease of usage, the customer reviews on Pipedrive seem to be among the best. So, after looking at customer reviews and checking out the software system by ourselves, we have decided to review Pipedrive. In this article, you will learn in general about Pipedrive, which is one of the best CRMs for small businesses. Furthermore, we will also discuss the pricing plans of Pipedrive, along with the features that it brings to the table. Next up, you will also find out whether this CRM software is a good option for your business or not. Finally, we have discussed some of the major pros and cons of Pipedrive. Hence, to learn more about this CRM software, read through to the end of the article. Pipedrive CRM – A General Review Of The Software Once you do a Pipedrive Login, you will feel that the CRM is simple and easy to use. There is no need for a learning curve before you start using the app. According to PCMag.com, “Pipedrive's straightforward user interface (UI) is simple to pick up quickly, which is worth a lot compared to the time and expense some tools require for training and onboarding. Smaller SMBs and entrepreneurs charged with CRM tasks will welcome its ease of use.” The primary function of the CRM is to make the sales pipeline more visual. However, you will need to customize the software beforehand based on the needs and demands of your business. The customization options are many, as you will be able to customize the API as well. What Are The Pricing Plans Of Pipedrive? As per the views in an article on Forbes.com, "Standout features that Pipedrive offers include an intuitive layout designed for productivity, optional field completion so you can expedite new leads. The platform is fully customizable, so you can adapt it to your team’s unique processes. There is a 14-day free trial available for those who want to test it out, and no credit card is required.” The following are the plans available on Pipedrive that you need to check out: PlansPriceEssential$9.90 per user per month (annual billing)Advanced$19.90 per user per month (annual billing)Professional$39.90 per user per month (annual billing)Power$49.90 per user per month (annual billing)Enterprise$59.90 per user per month (annual billing) What Are The Major Features Of Pipedrive? One of the major aspects of Pipedrive is that, along with CRM tools, it comes with lead management options as well. The following are the major features that Pipedrive CRM offers you: The minimalistic interface helps you with ease of usage. There are plenty of customization options that allow you to use the platform based on your needs. You can also customize the chatbots, which you can place on the website, to capture new leads automatically. The number of automation features helps in ensuring no leads fall through the cracks. The software easily integrates with third-party software applications, as you can enhance your productivity. Why Pipedrive Is A Good Software Option For Your Business? As the name suggests, the focus of the software is the streamline the process of the sales pipeline. According to Forbers.com, “Pipedrive is a cloud-based customer relationship management (CRM) tool designed by and for sales teams. The focus of this CRM is, as the name suggests, sales pipelines. Although there’s no free plan available, Pipedrive is affordable and easy to use, which is why it’s a solid choice for small businesses.” The CRM guides your sales teams through the sales process. In addition to that, there are many options for you to record key contacts and offer feedback to teams as well. The CRM acts as a centralized platform for various sales and lead management processes. There are many integration options available on Pipedrive as well. You can not only connect with the other software tools of Pipedrive but can also connect with other third-party software systems as well. This can help you to make the most of your productivity. Furthermore, if you get problems with the software, the Pipedrive Support is also great, which can help you deal with complicacies on the software better. The Major Pros And Cons Of Pipedrive The following are some of the essential pros and cons of Pipedrive that you need to know before you make a purchase: Pros Of Pipedrive Here are the major pros of Pipedrive, which are sure to help your business: The paid plans are quite affordable, and they start at only $9.90 per month. The sales pipeline on lead management is unlimited. Furthermore, there are many customization options as well. The sales assistant is powered by AI and machine learning. This one is available on all plans. To customize the software based on your business needs, you will have access to API as well. Most of the plans come with workflow automation. This helps you automate mundane jobs. Synchronization of calls and emails. For plans in the higher tier, contact info has the autofill feature as well. Most of the plans have built-in telephony features. The interface is extremely intuitive, and the workflow is based on the data. Comes with a mobile app for remote access. Cons Of Pipedrive The following are the cons that we have found with Pipedrive, and you need to be aware of them, too, before you buy a subscription: There are no free plans associated with Pipedrive. You cannot separate your contacts and new leads, which is important for lead management. The custom fields and reports on the software are limited in number on the lower-tier plans. You will get phone support only on the highest tier. Summing Up Hope this article was helpful for you in getting a better idea of the Pipedrive CRM software. If you are looking for software with a simple interface, high customization features, and enhanced automation functions, then Pipedrive is the best option for you. What are your reviews of the software system? Share your reviews of the same in the comments section below. Read Also: Pipeliner CRM Costs, Features, Applicability, And More 2023 – Let’s Discuss Less Annoying CRM – Pricing, Features, Pros And Cons, And More Pardot – Best Features, Pricing, Pros, And Cons: Let’s Discuss
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