Enterprise

Pipedrive Review 2023: Features, Pros & Cons, And Alternatives

Pipedrive

The Pipedrive CRM is one of the best customer relationship management and lead management software available for small businesses. When it comes to general features and ease of usage, the customer reviews on Pipedrive seem to be among the best. So, after looking at customer reviews and checking out the software system by ourselves, we have decided to review Pipedrive.

In this article, you will learn in general about Pipedrive, which is one of the best CRMs for small businesses. Furthermore, we will also discuss the pricing plans of Pipedrive, along with the features that it brings to the table. Next up, you will also find out whether this CRM software is a good option for your business or not. Finally, we have discussed some of the major pros and cons of Pipedrive. Hence, to learn more about this CRM software, read through to the end of the article.

Pipedrive CRM – A General Review Of The Software

Pipedrive CRM – A General Review Of The Software

Once you do a Pipedrive Login, you will feel that the CRM is simple and easy to use. There is no need for a learning curve before you start using the app.

According to PCMag.com,

“Pipedrive’s straightforward user interface (UI) is simple to pick up quickly, which is worth a lot compared to the time and expense some tools require for training and onboarding. Smaller SMBs and entrepreneurs charged with CRM tasks will welcome its ease of use.”

The primary function of the CRM is to make the sales pipeline more visual. However, you will need to customize the software beforehand based on the needs and demands of your business. The customization options are many, as you will be able to customize the API as well.

What Are The Pricing Plans Of Pipedrive?

What Are The Pricing Plans Of Pipedrive

As per the views in an article on Forbes.com,

Standout features that Pipedrive offers include an intuitive layout designed for productivity, optional field completion so you can expedite new leads. The platform is fully customizable, so you can adapt it to your team’s unique processes. There is a 14-day free trial available for those who want to test it out, and no credit card is required.”

The following are the plans available on Pipedrive that you need to check out:

PlansPrice
Essential$9.90 per user per month (annual billing)
Advanced$19.90 per user per month (annual billing)
Professional$39.90 per user per month (annual billing)
Power$49.90 per user per month (annual billing)
Enterprise$59.90 per user per month (annual billing)

What Are The Major Features Of Pipedrive?

What Are The Major Features Of Pipedrive

One of the major aspects of Pipedrive is that, along with CRM tools, it comes with lead management options as well. The following are the major features that Pipedrive CRM offers you:

  • The minimalistic interface helps you with ease of usage.
  • There are plenty of customization options that allow you to use the platform based on your needs.
  • You can also customize the chatbots, which you can place on the website, to capture new leads automatically.
  • The number of automation features helps in ensuring no leads fall through the cracks.
  • The software easily integrates with third-party software applications, as you can enhance your productivity.

Why Pipedrive Is A Good Software Option For Your Business?

Why Pipedrive Is A Good Software Option For Your Business

As the name suggests, the focus of the software is the streamline the process of the sales pipeline. According to Forbers.com,

Pipedrive is a cloud-based customer relationship management (CRM) tool designed by and for sales teams. The focus of this CRM is, as the name suggests, sales pipelines. Although there’s no free plan available, Pipedrive is affordable and easy to use, which is why it’s a solid choice for small businesses.”

The CRM guides your sales teams through the sales process. In addition to that, there are many options for you to record key contacts and offer feedback to teams as well. The CRM acts as a centralized platform for various sales and lead management processes.

There are many integration options available on Pipedrive as well. You can not only connect with the other software tools of Pipedrive but can also connect with other third-party software systems as well. This can help you to make the most of your productivity.

Furthermore, if you get problems with the software, the Pipedrive Support is also great, which can help you deal with complicacies on the software better.

The Major Pros And Cons Of Pipedrive

Pros And Cons Of Pipedrive

The following are some of the essential pros and cons of Pipedrive that you need to know before you make a purchase:

Pros Of Pipedrive

Here are the major pros of Pipedrive, which are sure to help your business:

  • The paid plans are quite affordable, and they start at only $9.90 per month.
  • The sales pipeline on lead management is unlimited. Furthermore, there are many customization options as well.
  • The sales assistant is powered by AI and machine learning. This one is available on all plans.
  • To customize the software based on your business needs, you will have access to API as well.
  • Most of the plans come with workflow automation. This helps you automate mundane jobs.
  • Synchronization of calls and emails.
  • For plans in the higher tier, contact info has the autofill feature as well.
  • Most of the plans have built-in telephony features.
  • The interface is extremely intuitive, and the workflow is based on the data.
  • Comes with a mobile app for remote access.

Cons Of Pipedrive

The following are the cons that we have found with Pipedrive, and you need to be aware of them, too, before you buy a subscription:

  • There are no free plans associated with Pipedrive.
  • You cannot separate your contacts and new leads, which is important for lead management.
  • The custom fields and reports on the software are limited in number on the lower-tier plans.
  • You will get phone support only on the highest tier.

Summing Up

Hope this article was helpful for you in getting a better idea of the Pipedrive CRM software. If you are looking for software with a simple interface, high customization features, and enhanced automation functions, then Pipedrive is the best option for you. What are your reviews of the software system? Share your reviews of the same in the comments section below.

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Soumava Goswami

A passionate writer and an avid reader, Soumava is academically inclined and loves writing on topics requiring deep research. Having 3+ years of experience, Soumava also loves writing blogs in other domains, including digital marketing, business, technology, travel, and sports.

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Intrapreneurship

Intrapreneurship – Definition, Importance, Duties, And Responsibilities

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Apptivo

Apptivo CRM Review: The Most Versatile All-In-One CRM Tool

Apptivo is cloud-based software consisting of a series of apps designed to help businesses thrive, including a customer relationship management (CRM) platform. This is a solid choice for small- to medium-sized organizations wanting to expand because to its user-friendly design and scalable capabilities. It also has enough complex features to entice bigger corporations. In this Apptivo review, I will assess how this CRM stacks up against some of the top CRM solutions available. Apptivo CRM Key Features   Some of the main Apptivo features are: 1. Contact Management   CRM is also known by the name "contact management." With the help of Apptivo, you can maintain your contacts and add new ones by capturing leads from emails or website forms. A customer-facing app may be customized in a number of ways to arrange your contact list based on your chosen information. 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Freshworks

Freshworks – Best Features, Pricing, Pros, And Cons: Let’s Discuss

Freshworks offers you a CRM that helps to streamline your sales and customer service management. The best part is that you will not need to break the bank to do so. The CRM system comes with a variety of useful features as well as other software systems from the brand, which can be integrated easily with the system. Furthermore, it is one of the such CRM options that come with a variety of customization options as well. In this article, you will learn about the major products of Freshworks, along with a brief overview of Freshworks’ services. Then we will provide you with the pricing of the Freshworks CRM. Next, we will discuss the major features of the CRM system from which you can benefit. Finally, you will learn why the Freshworks CRM is a great option for your business, followed by some pros and cons of the software system. Hence, to learn more about this software system, read on through to the end of the article. Freshworks Products – A Brief Overview   Freshworks is a brand that comes with three different categories of products – Customer Service Products, IT Service Products, and CRM Products. The major CRM software from Freshworks is Freshsales. According to Forbes.com, “Freshsales is an all-in-one solution providing unified sales, marketing, chat and telephone capabilities. The Freshsales CRM works on a browser or mobile app, making it easy to reference or add to your contacts wherever you are. It’s also a fully customizable app, so you can change your dashboards to suit how you view your contacts or data.” Customer Service Products include Freshchat, Freshdesk Support Desk, Freshdesk Omnichannel, Freshdesk Contact Center, and Freshdesk Customer Success. IT Services Products include Freshservice for IT and service management, and Freshservice for Business Teams, for better-streamlining business processes. CRM Services include Freshsales and Freshsales Suite for the management of sales services and Freshmarketer for marketing and lead management. All the customer services products and the IT services products are included with the CRM services. Freshworks – What Is The Pricing?   One of the best things about the Freshworks CRM (Freshsales) is that there are three different plans based on the type of user that needs to work on the CRM. Here are the plans and their respective pricing: PlansPricingFree PlanNo payment (for up to three users only)Growth$15 per user per month (annual billing)Pro$39 per user per month (annual billing) Furthermore, there is an 'Enterprise' plan that is designed for larger businesses, having complex sales processes and lead management needs. This plan is for businesses that deal with higher volumes of sales. The features, customization options, control, and governance are many. There are other controls as well, which are extremely helpful for businesses. Moreover, you can also include many add-ons with Enterprise as well. Freshworks CRM – What Are The Major Features Of Freshsales?   According to the official website, “Freshsales leverages customer data in ways that help you personalize engagement, shorten the sales cycle, and focus on the leads most likely to sign on the dotted line. All automated, and powered by brilliant AI-driven insights.” Once you do Freshworks login into Freshsales, you will be greeted with an extremely useful and customizable dashboard. However, one of the best features about it is the fact that it is easy to use and simple at the same time. Here are the major features of Freshsales that you need to know about: There are an ample number of customization features that helps the Freshsales CRM fit your business in the right manner. The automation system can help in enhancing the productivity of the organization. With its multichannel communication systems, Freshsales can help better manage your customer relationships. With various sections that give you the view of customers, you can bring all the internal teams of your business along a single and shared view of the data associated with customers. With automated workflows, end-to-end personalization, behavioral segmentation, and more, you will be able to automate your marketing processes. The introduction of AI also makes things easier for you by providing you with helpful reports and insights. Why Can Freshworks Be A Great Addition To Your Business?   Being one of the best lead management software options, Freshsales is a great option for growing your business. Forbes.com, in its review of Freshsales, rightly puts it, "Freshsales is an easy-to-use CRM tool that’s priced low enough for small startups that need to budget wisely. 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Procurement Process

How Does The Procurement Process Work? Essential Things To Know About It

The procurement process has been an essential part of the business since its existence. The process of buying the products and services for running the business smoothly forms an essential part of the organization. You need to get the supplies at the lowest cost procurement while maintaining the bottom line in the business. The procurement team works in coordination with the other departments of the organization.  To get the necessary pieces of equipment essential for day-to-day work. If you want to grow your business smoothly, you cannot ignore the importance of the procurement process. It forms an integral part of the business that can help your organization to grow. Seek the help of a strategy consultant if you face any difficulty in the process. What Is A Procurement Process?   The procurement process refers to the series of steps an organization follows to acquire goods, services, resources from external sources. It involves everything from identifying the need for a product or service to the final payment. You need to be well aware of your organization's needs. How Does The Procurement Process Work? There are several ways the procurement process works in an organization. You need to be well aware of it while meeting your organizational goals with ease. Some of the key processes which you can employ are as follows:- 1. Identifying The Needs With Procurement Process Departments or individuals within an organization identify the goods or services required. This might involve assessing inventory levels, forecasting future needs, or responding to specific project requirements. Here the seller's concessions also form an important part. It can reduce your cost significantly. 2. Specification Development Clear specifications or requirements and draft the details of quality, quantity, timelines, and any other specific criteria. It will help you to keep accurate records of the products that you are purchasing from the market. Furthermore, it will guide you in times of crisis if you face any legal complications. 3. Supplier Identification Potential suppliers or vendors you need to identify through databases, market research, or by issuing requests for information (RFI). It is the third most important step in the procurement process that you cannot ignore from your end. Once you follow this step, things are going to be easier for you. 4. Request For Proposal Or Quotation A formal document is sent to potential suppliers outlining the requirements and soliciting their proposals or quotes. This document includes information about the organization, its specific needs, evaluation criteria, timelines, and terms and conditions. It is one of the vital steps in the procurement process that you cannot ignore from your end. Follow the correct process that can make things easier for you. 5. Proposal Evaluation Received proposals reviewed and evaluated based on various criteria such as cost, quality, delivery time, supplier reputation, and compliance. You need to be well aware of this step at the time of proposal evaluation of the procurement process. Even a single small aspect is not left out in this process. Try to know the complete process to have a better insight into it. Consider the capital expenditure in this regard seriously. 6. Negotiation With Procurement Process Discussions take place with selected suppliers to finalize terms, prices, delivery schedules, and other conditions. This stage aims to reach a mutually beneficial agreement. The process of negotiation in the procurement process aims to offer a win-win solution to both parties. You cannot make your selection on the wrong end. 7. Contract Creation With Procurement Process A formal contract is drafted detailing the agreed-upon terms, responsibilities, timelines, and any other pertinent information. Both parties review and sign the contract. The agreement signifies the fact that both parties agree on the terms and conditions of the procurement process. Once you follow the correct method, things are going to be easier for you in the long run. 8. Purchase Order After the contract is signed, a purchase order is issued to the chosen supplier. The PO specifies the details of the purchase, including quantities, prices, delivery dates, and any other relevant terms. The PO is proof that both parties agree with the terms of the contract and that they can proceed with the procurement process. You need to know the complete process to make the process feasible for your business. 9. Goods & Service Receipts Upon delivery, the organization receives the goods or services and checks them against the agreed specifications. Any discrepancies or issues are addressed with the supplier. Once you get the receipts of the goods and services, it will become easier for you to complete the process of procurement. Types Of Procurement Process There are several types of procurement processes that you must be well aware of. You must not make your choices in grey. However, when you follow the correct process, things will become easier for you at the time of procurement. Some of the key types of procurement process are as follows:- 1. Direct Procurement This involves the acquisition of goods or services directly used in the production of a company's offerings. For example, raw materials, machinery, or components for manufacturing. 2. Indirect Procurement Indirect procurement involves acquiring goods or services that are directly not involve in the production process but are essential for business operations. This might include office supplies, IT services, marketing services, etc. 3. Service Procurement This focuses specifically on acquiring various types of services rather than physical goods. It could involve hiring contractors or consultants or outsourcing specific tasks like cleaning, security, or legal services. 4. Strategic Procurement This approach involves a more long-term and strategic view of procurement. It considers factors beyond immediate cost savings, such as supplier relationships, risk management, innovation, and overall value creation. 5. Sustainable Procurement Also known as green procurement or responsible procurement, this type emphasizes the environmental, social, and ethical impacts of procurement decisions. Final Take Away Hence, if you want to develop the perfect procurement process in your organization, then you cannot ignore the facts mentioned. You should follow the right process in this matter. It will help you to make a perfect deal for your business. Share your experiences with us in our comment box. 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